Pontrilals Merchants Ltd

Old Brickyard, Pontrilas, Hereford, HR2 0DJ Directions

Business overview

Your Local Timber Merchant. Call Us Today For Great Offers.

Products & Services

Free Quotes

Free Parking

Free Delivery

Free Surveys

Builders' merchants



Fence panels

Fencing materials

Garage timber


Hardwood flooring


Lime suppliers

Mdf building supplies

Plaster supplies


Reclaimed timber

Roof trusses

Roofing materials

Sand & gravel suppliers


Sealing compounds

Security fencing

Timber frame buildings

Timber importers & agents

Timber merchants

Wood, timber & laminate flooring



Delivery driver turned up with wrong items, incredibly rude "not my fault is it and no way am I coming back" -no apology nothing.... Senior staff blamed it on a junior member of staff. The junior member had been nothing short of outstanding when dealing with me and the management team need a good hard look at themselves and could learn alot from their staff. Next driver went out of his way to drop off the item -I hope the original driver learnt of the tip I gave for the second drivers efforts.... The product itself was poorly constructed and even with professional help erecting the structure no two pieces are the same height and wood was bowed on one structure. Still its serves its purpose so will leave things as they are. However lessons learnedcand will look elsewhere in future.
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Appalling service

I ordered and paid for a turn heel gate from this company. When it arrived three weeks later, it was broken, so I asked for replacement. That was 8 weeks ago. I have had nothing but lies told me about delivery. They always say it will be delivered next Wednesday!! Ten phone calls later, (they never phone me) and here we still are, waiting for this gate, despite a conversation yesterday when I was told it was "on the lorry." Whose lorry I wonder? Maybe they loaded it onto a random lorry that was parked in the yard - who knows? Today's tale is the same. It is now 4.35 and still no gate. Do not use this firm. Read the other review. It says a lot..............I don't even want to give it one star but have to tick the box above.
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Poor service and products.

In 2013 I placed two large domestic usage orders totalling several hundred pounds worth of decking and fencing timber. The cost was at no means the cheapest however since ordered directly from a sawmill I expected high quality products. Firstly both deliveries were late. The first more than a day late and the second several hours late after considerable complaining over the phone. Not a good start... Then the items were delivered... Soaking wet (on a dry summers day) and heavily soiled. Some pieces were also broken and cement bags punctured. Obviously needing to get the project going after paying a carpenter to sit on his hands for 2 days I had little choice but to get on with things... At the end of the build, some weeks later most of the large posts were bending to such a degree that the decking buckled. I came to realise that these posts were sewn with heavy knots in them around the centres which was a sign of poor grade timber and not at all suitable for purpose. Several months on I now need to spend a considerable amount having these posts taken back out and replaced. I wrote to Pontrilas to complain and included photos and they didn't even have the courtesy to respond. Nuff said...
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