Po Che Take Away
- Tel: 01727 860846
1 Wycombe Place, Marshalswick, St Albans, AL4 9RH
17:00 - 23:00
We accept Cash, Credit Cards
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Quality Chinese Cuisine
We are extremely please to have come 8th in a national competition for best chinese ( Legacy of Taste 2010 ). We were not aware of this until the local paper contacted us!!
We deliver to all of St Albans, including:
Redbourn, Wheathampstead, Colney Heath, London Colney, Hatfield, Park Street, Harpenden, Frogmore, Batford, Gustard Wood and all in between. Please visit our website, or call us for more details. There may be a small charge on some locations.
Services and Products
- chinese takeaways
- fast food delivery
- fast food takeaways
- fast foods
- set menus
- takeaway deliveries
- takeaway food
- takeaway menus
*edit* 08/08/2014 - from 5 stars to 1.
My partner and I have been loyal customers of Po Che for many years, often ordering on a weekly basis without any problems. As you can see above, we have always been impressed with service and quality. Tonight however, we are incredibly disappointed. We've had a couple of cold meals delivered within the last few months - something we appreciate can and does happen from time to time and when this did happen, having phoned up to explain that our food is cold, Po Che were happy to accommodate and redeliver lovely hot food - bearing in mind this has only happened once before this evening.
This evening appeared to be no different; when my partner phoned up to explain our food was cold, they happily said they would redeliver. Great. The food turned up within the time they said. Great. We handed back the cold meal, and received the lovely piping hot new meal. Great. Then the delivery driver very rudely tells us we cannot order from Po Che anymore! We should get a taxi and pick it up ourselves. He argued with my partner, who had been very polite and thankful for the redelivery of hot food, telling us, still very rudely, that he won't ever deliver to us again. We were shocked at this. We phoned Po Che to find out if this was really the case, who then had the manager/owner return our call to find out what the problem was. My partner explained the situation, making sure it was clear that we’ve always appreciated good service, good food and have been loyal customers for many, many years. The manager was unsympathetic and agreed with the delivery driver that it would be inconvenient for them to deliver to us anymore and that it would be better for the kitchen not to cook for us again.
Firstly, I would like to say that we have only called up regarding cold food once before – for which we were grateful for your help in replacing our order. At the end of the day, cold food is cold food, and unfortunately we don’t have the luxury of transport to pick up our own replacement order. Secondly, if you are unable to deliver to us due to a high volume of orders, or low number of delivery drivers, be polite and tell us this when we phone up – we LIKE your food and would fully understand the situation! We only contacted you with regards to cold food because it is unusual! Thirdly, DO NOT agree to redeliver food and then complain when you do so! Unless you tell us that it’s an issue for you, we can only assume that it’s something you’re happy to do. Fourthly, if you don’t want to deliver to our side of town, then do not have a delivery option for our post code!
We do have a Chinese around the corner from us, but we loved Po Che so much that we continued to order from you even after we moved away from Marshalswick. Sadly it appears that this is not mutual, and we are not appreciated as customers.
We really are shocked at the appalling service this evening having never experienced this before. To refuse our custom and our money after this many years of loyal service is baffling. We are disappointed, and will not be returning to Po Che in the future.
I rate big whopping 5 stars!!!
I loved my last order it was the most best one I ever had :)