Pink Lane Bakery
40 Pink Lane, Newcastle Upon Tyne, NE1 5DY Directionshttps://www.yell.com/biz/pink-lane-bakery-newcastle-upon-tyne-8481670/#view=map
Tel
0191 261 0606
Now closed
Open Thursday
08:00 - 16:00
Why Choose Us?
High Quality
Eco-Friendly
Finest Ingredients
Our location
Business overview
We are a small, independent bakery in the centre of Newcastle upon Tyne. Baking sourdough breads, cakes, pastries and many other delights daily for you.
Photos
Products & Services
anniversary cakes
baguettes
birthday cakes
biscuits
bread
bread rolls
christening cakes
christmas cakes
fruit cakes
party cakes
pastries
patisseries
sandwiches
speciality cakes
wedding cakes & favours
Outside Catering
Wedding Catering
Sourdough Bread
Rye Bread
Spelt Bread
Gutten free Products
Vegan free Products
Cold Meats
Local Cheeses
Small Deli
Reviews
27 Apr 2022
Misselling bread as wholemeal sourdough when it it's made with white flower and added yeast
1
They mis-sold bread as wholemeal sourdough when it it's made with white flower and added yeast. They did this on two occasions with my family and didn't even apologise.
Appended text following reply from business: Still no apology. Your staff don't know what they are selling. My wife bought your bread and she asked them if it was wholemeal sourdough and they said yes. I called to check and your staff affirmed that what she bought was wholemeal sourdough. A few days later she went to buy more and they told her what she'd bought wasn't wholemeal sourdough but another one was. She was upset because we take care with what we feed our family, but she trusted them and bought the second loaf. I called again because it looked like white, and they said you don't sell any wholemeal sourdough bread except the rye. The lady said it's not completely wholemeal and not completely sourdough. This suggests there is yeast. I think it'd be better to retrain your staff than pretend there's no problem.
Appended text following reply from business: Still no apology. Your staff don't know what they are selling. My wife bought your bread and she asked them if it was wholemeal sourdough and they said yes. I called to check and your staff affirmed that what she bought was wholemeal sourdough. A few days later she went to buy more and they told her what she'd bought wasn't wholemeal sourdough but another one was. She was upset because we take care with what we feed our family, but she trusted them and bought the second loaf. I called again because it looked like white, and they said you don't sell any wholemeal sourdough bread except the rye. The lady said it's not completely wholemeal and not completely sourdough. This suggests there is yeast. I think it'd be better to retrain your staff than pretend there's no problem.
Business Response
27 Apr 2022
Hello, we don't use yeast in any of our sourdough loaves, I'm not sure which loaf you're referring to in this review; we make a wheat and rye sourdough (our Tyne Bridge) that uses a blend of white and wholemeal wheat flours and some dark rye with absolutely no yeast and also a 100% wholemeal tin loaf with lots of added seeds which is yeasted with an overnight sponge, and is well labelled and not called sourdough. Our staff are very happy to have a conversation about the ingredients in all our products and we really pride ourselves on making proper sourdough, so just setting the record straight here for others who see your review
Hello, we don't use yeast in any of our sourdough loaves, I'm not sure which loaf you're referring to in this review; we make a wheat and rye sourdough (our Tyne Bridge) that uses a blend of white and wholemeal wheat flours and some dark rye with absolutely no yeast and also a 100% wholemeal tin loaf with lots of added seeds which is yeasted with an overnight sponge, and is well labelled and not called sourdough. Our staff are very happy to have a conversation about the ingredients in all our products and we really pride ourselves on making proper sourdough, so just setting the record straight here for others who see your review
18 Jul 2018
Hello, we don't use yeast in any of our sourdough loaves, I'm not sure which loaf you're referring to in this review; we make a wheat and rye sourdough (our Tyne Bridge) that uses a blend of white and wholemeal wheat flours and some dark rye with absolutely no yeast and also a 100% wholemeal tin loaf with lots of added seeds which is yeasted with an overnight sponge, and is well labelled and not called sourdough. Our staff are very happy to have a conversation about the ingredients in all our products and we really pride ourselves on making proper sourdough, so just setting the record straight here for others who see your review