Pets at Home

Unit 2 Sir Frank Whittle Rd Meteor, Mansfield Rd, Derby, DE21 4SY Directions

   Now closed Open today 10:30 - 16:30

Business overview

Click & Collect - Our new super-fast shopping service. Step 1 - Order & pay online. Step 2 - Collect in as little as 1 hour. Step 3 - There isn't one. So you can get back to playing with your pet. At Pets at Home we believe shopping should be simple. So you can focus on your pets. Now you can shop how you want, in a way that suits your needs. With our new super-fast Click & Collect service you can order online and have it ready to collect in as little as 1 hour, at no extra charge. How does it work? If the items you want are all in stock at your preferred store, you can Click & Collect in as little as 1 hour. Just add the items you wish to purchase to your basket and we will provide you with a Click & Collect promise in the basket and checkout. Alternatively head to the product page where you can check stock levels in any one of our stores. But don’t worry if the items you want are not in stock at your local store, just place your order online and we will send it to the store.

Products & Services

Click & Collect

Free Help and Advice

Free Harness Fitting

Free Weight Checks

Nutrition Consultations

Dog Self-wash

Adoption Centre

Licensed Medicines

Pets in-store

Carry to Car Service

Pet Food

Pet Treats

Flea, Tick & Wormers

Pet Beds

Pet Coats & Clothing

Dog Crates & Travel

Pet Collars

Pet Harnesses

Pet Leads

Pet Tags

Pet Toys

Grooming Products and Equipment

Poop Scoopers

Bowls

Feeding Accessories

Kennels

Pet Technology

Training & Agility Equipment

Pet Books

Pet Gifts & Presents

Litter Trays

Cat Litter

Cat Flaps

Scratching Posts & Furniture

Cat Carriers & Travel

Hutches

Cages

Runs

Hutch Covers

Cage Stands

Feeding Hay

Bedding

Hay

Wood Shavings

Straw

Chews

Playthings

Water Bottles

Hideaways

Healthcare Products

Fish Tanks

Reviews

Unamused

1
I recently purchased a new fish tank and was eager to stock it. Being an experienced fish keeper (Me and my family have been keeping and breeding certain types of fish for many years), I knew exactly what I wanted and the requirements for them. So, with that in mind, we visited this store and they had EXACTLY what we wanted. I was thrilled!

HOWEVER, this did not prove a simple task at all! Why? A young sales assistant who thought she was the expert on all the fish breeds there even though she looked barely out of her teens.

I asked for my three breeds of fish and every time she came back with something negative and, frankly, untrue about them in some strange bid to assert her supposed 'intelligence' on the subject. She asked what fish I already had and practically told us that we shouldn't have bought them in the first place, which is not even her business. Then she told us that we should buy a female Siamese Fighter to go with our male. Was she serious?! Then said "don't get anything bigger than your fish that you have and don't get anything smaller either." No offense, honey. But, what DO we get then? Every fish we asked for she refused to sell us even when I corrected her on several mistakes she made and assured her of my experience she still refused and even indirectly accused me of lying!

Then the manager was called upon who was only young herself. The manager seemed to know even less and insisted we buy Neon Tetras to go with our Ghost Knife!

Really, Pets At Home? I mean... REALLY!? Get better, more educated staff who are experienced fish owners and not some silly little young girls who probably own nothing but kittens.

I will NOT be purchasing from you. You obviously don't want customers, since none of your fish are good enough to go in other peoples tanks.

Also... REMOVE YOUR DEAD FISH! You had a ton when I was there.
Cancel Update
1000 characters limit