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Personal Touch Funeral Planning Services

The ONLY "1 Stop Shop" Funeral Arrangers

196 Acre Ln, London, SW2 5UL Directions

   Now closed Open Thursday 10:00 - 17:00

Why Choose Us?

Friendly Atmosphere
Free Initial Consultation
All Budgets

Here at Personal Touch Funeral Planning Services, we pride ourselves on our reputation

Established in 2010

Business overview

London's ONLY "One Stop Shop" complete Funeral Arranging Service. We can take away all stress & confusion and plan EVERYTHING for a beautiful Funeral Service, Reception & Memorial!

We are London's only one-stop shop for all your funeral arrangements. We specialise in helping reduce the stress and confusion of planning a funeral, both for those who have suffered a recent bereavement as well as helping those who wish to make forward funeral arrangements for their own special day.

Working closely together, we will advise, plan and arrange all your funeral wishes and ensure the day will be a beautiful one, paying special tribute and honouring the memory of your loved one, no matter what your budget.


We act like a wedding planner, but only specialise in funeral arranging. Following an initial telephone consultation that will outline the key costs for your funeral wishes, we will arrange a meeting with you so that we can listen and fully understand your wishes for your special day. We advise on the choices available and once agreed, we set about arranging all the funeral services that you will need to complete your funeral wishes.

These services include all those needed for the funeral service including Funeral programs & Funeral Flowers that are all included in your costs. Our event management team can also help with the decoration of the hall or venue used for the funeral reception and again all services needed can be organised including Table and Chair decorations, Linen, Cutlery & Floral decorations, Catering and so much more!

We can help you with as much or as little of the funeral plans as you require, and pride ourselves in ensuring you have a beautiful funeral day no matter the budget.

In this difficult time we offer a number of appointment options, including group Zoom and WhatsApp meetings as well as face to face appointments with key members of the family to finalise plans. We also offer weekend and evening appointments.


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Let us help you design a coffin that it befitting of your loved one!
Choose your flowers and colours and we will do the rest!
All your floral needs no matter what the occasion looked after by The Personal Touch
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Just on eof the many designs that we can offer you to honour your loved one. Call us now to discuss your preferences.
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Only the top quality flowers are used in all our floral displays.
Love2Rememeber Funeral Photography - Celebrating memories of a beautiful soul on a memorable day.
We specialise in colour co-ordinating your special day, so if you have special colours in mind let us know so that we can look at where we can tie them in for you for a memorable funeral day.
Our Love2Remember 2015 calendars are creating quite a stir. Available in a choice of 7 different designs, they are a perfect way to showcase precious photos of family and friends 365 days and beyond. Save up to 50% off for a limited period. www.personaltouchfunerals.co.uk/love2remembercalendars
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Fulll decorating for the reception with fresh white linen, cutlery, glassware and fresh beautiful flowers
We have over 100 photos of different floral designs to use for your funeral day. Call us to discuss your requirements. You can use us for as many or as few of our services as you need for the day.
Over 7 different designs to choose from. Save over 50% for a limited period only at www.personaltouchfunerals.co.uk/love2remembercalendars
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with full catering. Our Caterers provide a wide choice of Caribbean, African & European Cuisine second to non. Prices start from just £12.50 per head with unlimited organic fruit juices!
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We arrange EVERYTHING you need for your Love2Remember Memorial Reception
No one does flowers like The Personal Touch!
We have one of the largest selection of floral letters, casket sprays and funeral and sympathy flowers for your Love2Remember. Popular choices are Casket Sprays, Floral Letters, Floral Crosses, Wreaths and posies. Whatever floral displays you need for your day we can help and provide for you.

Products & Services

Funeral Directors & Arrangers

Burials and Cremations

Funeral Live Streaming - church & Burial

Bespoke slide show pictorials

Funeral Photographers

Black and White Horse and Carriages

Funeral Limousine Cars

Silver Hearse and Limousine

Cream Ivory Hearses and Limousines

Mercedes Black and Sliver Mini Vans

Black Daimler Hearse and Limousine

Hearse & Limousine hire

Crematoria & Cemeteries

Repatriation Service

Pentecostal and Methodist Churches

Catholic Church & Church of England

Funeral Order of Service & Stationery

Soloist, Choir and Musicians

Harpist, Bag-Pipes, Pianist and Organist

Funeral Floral Casket Spray & Floral Cross

Funeral Floral letters

Funeral and Sympathy Flowers

Chapel of Rest for Viewing

Unique Coffin & Caskets

Legacy Photo Life Book

Funeral Hall Decorating & Equipment Hire

Jamaican Funeral Catering

Caribbean Funeral Catering

Memorial Receptions & Services

Doves & Balloons for graveside & Halls

Memorial T-Shirts, Candles and Calender's

Pre Paid Funeral Plans

Chair Covers & Bows - over 20 colours

Hall Hire

Linen Hire

Head Stones

Monumental Masons & Memorials

Grave Tending & Repairs

Green Funerals

Kingdom Hall of Jehovah's Witnesses


A great job

I can't thank Pauline and her staff enough for all the help and support they gave my daughter in arranging the burial of her daughter and my Granddaughter Rashima on the 6th of June your company did a great job thank you again
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Worst Experience

The experience was incredibly dreadful, falling far short of professional standards in such sensitive circumstances. The staff members' lack of attention to detail and insensitivity was deeply distressing. Their unreliability and the challenges they posed significantly exacerbated our distress, forcing us to scramble for alternative solutions to ensure the funeral proceeded as planned.

Personal Touch demonstrated a complete disregard for the family's emotions during this difficult time, choosing to be combative instead of seeking solutions. Their overall lack of empathy, respect, and sensitivity towards our grieving family was evident.

This entire ordeal had a profoundly negative impact on our family during an already excruciating time of grieving for my father. Personally, I cannot recommend Personal Touch. There was nothing personal about their service except for their ability to take things personally.
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Personal touch, I pay you £7000 towards my sister funeral you tried to over charge me £700 for the hall and because I caught you,you gave me my full money back,and you hold on to my sister body and penalise me and put £755 charge on the new funeral directors bill.Because you was the one who pay back my money in full then you put £755 on my bill just to pick up my sister body,I will not recommend personal touch to anyone. I leave GOD to deal with you, I hope you enjoy my £755 because I'm sure you need it more than i do.I rate 0 rating for personal touch.
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Disgusting service

She refunded my £750 then charged the collection company the bill. So now I have to pay the company £750 and I’m now out of pocket!
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A Funeral Director Like No Other!

Our family cannot begin to explain the level of service received by Ms. Williams, the Funeral Director at Personal Touch. Every detail was accounted for. Our difficult request of having our loved one buried beside their sibling appeared to be a seamless process which left us speechless. She was professional, supportive and went above and beyond to ensure that as a family we were satisfied with her services. Additionally, there were difficulties with the repatriation of our loved one. Through her due diligence, she maintained contact with the Director overseas prompting them to fulfill their contractual responsibilities. Moreover, Ms. Williams was hands on in securing the documentation needed. Without her assistance, we're unsure what the outcome would have been. We cannot thank her enough for making a stressful, sorrowful situation, bearable. As a family, we highly recommend Ms. Williams. It is clear she is in a field that she excels in and our gratitude is beyond words.
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