Oxy-plants Ltd

Breathe life into your home

The Cube Coe St, Bolton, BL3 6BU Directions

   Now closed Open today 09:00 - 17:00

Why Choose Us?

Fresh Produce
Paypal Accepted
Collection and Delivery

Business overview

We deliver quality houseplants across the UK, improving peoples homes and well-being.

Photos

Rent Office plants in Bolton

Products & Services

Plants

Reviews

Plant order not true to description, damaged and now dead - no response from customer services

1
Seems to be a bit of a scam company. I ordered a palm plant back in December along with a pot and mister. The mister didn’t arrive with the order and the plant had a lot of broken stems and wasn’t very true to the online picture. I was given a 20% refund due to the quality and refunded the mister which I was more than happy with however unfortunately within a couple of weeks of having the plant it died, despite it being in the correct conditions and following all watering instructions. I own a lot of plants so I can only assume it died due to all the damage it shipping. I’ve been trying to get a full refund for the plant since the beginning of January but Oxy Plants aren’t replying to my emails and they don’t pick up the phone. Really disappointing customer service and the plants aren’t cheap! I’d really appreciate a response from Oxy as I think it’s pretty shocking for a business to not even respond to a customer when there’s a problem with the order.
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Very poor customer service and inadequate packaging AVOID.

1
Do not use this company .
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Unacceptable customer service

1
This is the worst company I have ever dealt with I ordered my plant on 29th June I have not received it yet (15th July) I have asked for a refund which has been refused due to them not receiving it back from Yodel I have never received it so how can I be responsible for its return from Yodel do not order from this company as you will not get your plant or your money back!!!
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Basically total swindlers - don't waste your money

1
I ordered several plants from this site, having seen a 4/5 rating on google. I should have read into the detailed reviews, as many people have had a similar experience to me by the looks of it. This business does not use specialist packaging or a specialist courier, and as a result all the plants received were squished together in the box and dehydrated. One was snapped in several places, meaning the mature leaves I paid extra for were completely ruined. One plant never arrived at all. Upon delivery some plants appeared to have blackening leaves - I thought this might be due to the transportation but one week on and the whole of several of the plants is black and limp, I think due to some disease. When I contacted them originally about the snapped and missing plants (the worst offenders!) I was promised a replacement, since then I've had only radio silence. You can't get hold of them on the phone and they've stopped responding via email. Ironically they emailed me asking for a review!
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False Website Information & Poor Service

1
Ordered a plant spray which was showing as "in stock" & selected the more expensive Express Delivery but then waited...and waited...A week later chasing up the order, was advised that they were waiting for stock & that it would be despatched as soon as it came in. I stupidly chose this firm because they could get it to me quicker than everyone else. I wished I'd not bothered & gone to a more reputable online organisation. I then asked why they incorrectly showed it as being in stock but got no answer! I requested a refund (via PayPal, which takes seconds) & was told it would take "the next few days" to appear back in my account.....but a week later nothing. They blamed "technical problems" and only actioned when pushed. I just got repeated cut & pasted identical apologies. It was clear that they play on the "small family run business" line but to be honest, wouldn't want to go there again regardless of the 10% sweetner...sorry, really wasn't a good experience.
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