North Star Estate Agents Ltd

Barnsley Business & Innovation Cent, Innovation Way, Barnsley, S75 1JL Directions

Tel 01226 711470

Products & Services

Property and Land Valuations

Property Sales and Lettings

Property Consultancy

Reviews

No Nonsense Agent

5
Very Pleased with the services of this agent. After speaking to multiple Estate Agents in my area I decided to go with Paul as we got on well and I liked his ethos. He wasn't pushy and flash promising things that he couldn't deliver. He had a buyer for two of my properties in less than 6 weeks and everything went smooth. His fees are very reasonable and he worked hard himself to find a buyer, communication was good, he would always be readily in touch when I needed to speak to him. Would definitely recommend.
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Very disappointing

1
Tried to screw us out of extra month's rent even tho contract clearly stated we had to give "one calendar month's notice" (in fact gave a full calendar month's notice, plus 2 extra days). Clarified things with our lawyer & no, we did NOT owe an extra month's rent!

Then, having referred us to the Deposit Protection Scheme to get our deposit back, & quote from Paul's email, "Please submit your bond request online to the DPS, once I have the keys I will complete the exit check on the property personally, once a bond request is authorised by the landlord it usually appears within the tenants account within 3 working days" .....

Well, it took 4 months & us going thro the claim process, sworn affidavits, etc, to get our deposit back, as North Star were not responding to DPS or us. Shocking. Especially when as self-employed people with no income during lockdown we were going thro such a hard time putting food on the table.

North Star had a duty of care to us & they failed dismally.
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Sold! Happy customer

5
Brilliant service throughout good advice provided and sold my house for a good price, thanks
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Good Professional Service

4
We have recently sold our house in Shafton with Northstar Estate agents, and have found their service to be very professional and helpful. The quality of the photographs taken were excellent, and the property was visible online very quickly after instruction. We had an offer on the property within 6 months of it being on the market, and they have been helpful till the end. I would not hesitate to recommend their service.
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do not use.

1
Every time I called and asked you to chase I never received a call back.

The gentleman I spoke to on the day of completion was extremely rude to me and not only wrongly advised me but wrongly advised the seller that they had all day to move out! His exact words were “there’s no way you will get the keys to the house before 5pm” “let’s be real, no one actually completes at 2pm”. Due to this the sellers were still moving out at 6pm!!! Meaning I could not move into the house that I had legally owned since 2pm until Saturday morning!

The solicitors that you had recommended to the seller were equally as shocking and phoned my firm of solicitors to slate me on the day of exchange, then called the seller and stated “I hope your aware we have had to cancel our plans this afternoon so that you could exchange”.

I would strongly suggest not recommending them in future and give your employees some customer service and legal training as they have no idea what they are talking about!
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