Mercedes Benz Of Sunderland

Sytner the UK's leading retailer of prestige cars

Hylton Grange, Sunderland, SR5 3HR Directions

   Open today 08:00 - 18:30

Business overview

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Reviews

Shoddy Customer Service - New Car Sales people and management

1
terrible service. Its as if they have to many customers wanting to buy as they cannot be bothered to respond with a quote. Lots of talk and no action. Ironic that you receive a "how did we do" email before getting the quote. If they are this bad before you buy a vehicle from them, goodness knows how bad they are when you become a customer.
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good service

5
got my car from here brand new in 2017. service and staff are excellent. i intend to buy another in june.
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Another bit of great customer service today...wipers replaced in 20mins..and back to work

5
Having bought my C Class from this dealership 4 years ago I have received excellent customer service. From purchase to servicing, and on going maintainance and parts required every department has met and often exceeded my expectations. Called in today and had my wipers replaced within 20 mins and back to work.
From Kay who takes my calls , Emma who handles my service account , Jonny who Looks after pricing and quality , and Rob in parts who makes sure my Sat Nav is version 12... you know when a dealership is making a difference when you remember thier names ! .. for all the right reasons ...
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