Mentor

Burley Close, Chesterfield, S40 2UB Directions

   Open today 08:30 - 16:30

Business overview

Mentor is the UK’s leading provider of workplace transport and materials handling training, delivering accredited operator, instructor and safety management courses nationwide.

We have 160+ subcontractors delivering training to delegates of all experience levels across the UK, on a huge range of equipment types. With over 30 years’ experience delivering high quality training to businesses of all types and sizes, we’re here to help ensure our customers’ operations remain safe, compliant and profitable.

We always work with leading associations and accrediting bodies to ensure all courses comply with the latest HSE legislation and industry best practice, and courses are delivered onsite or at our fully equipped UK training centres.

Products & Services

Coaching and Mentoring

Health and Safety Training

LGV and HGV Training

Management Training

Training Centres

Training Courses

Plant Operators Training

Operator Training

Instructor Training

Forklift Training

Reviews

Cheaper than other FLT companies for a reason.

1
Cheaper than other FLT companies for a reason. Their trainers appear to be self-employed and there's no guarantee of quality or consistency. Poor customer service and poor training. Avoid at all costs.
17 Aug 2023
Hi Paul, we are very sorry to hear that you were not happy with the service you received from us. At Mentor, we use self-employed instructors based across the UK to offer a nationwide service, but have many firm quality measures in place to ensure consistency of standards across the board, including an initial Mentor Academy programme, regular audits (from ourselves and our accrediting bodies) and the provision of all training materials. We would love the opportunity to speak to you regarding your experience to find out more - if you would be willing, please contact [email protected] or call 01246 555222. Best regards
17 Aug 2023
Hi Paul, we are very sorry to hear that you were not happy with the service you received from us. At Mentor, we use self-employed instructors based across the UK to offer a nationwide service, but have many firm quality measures in place to ensure consistency of standards across the board, including an initial Mentor Academy programme, regular audits (from ourselves and our accrediting bodies) and the provision of all training materials. We would love the opportunity to speak to you regarding your experience to find out more - if you would be willing, please contact [email protected] or call 01246 555222. Best regards
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Poor Service

1
Extremely poor service, booked a course for my employees over the phone, only to be told the day before the course it had been cancelled as a PO was required. As an account holder a PO was never requested at any point.
21 Dec 2022
We are very sorry to hear that you have not been pleased with the service received from Mentor - I believe our Commercial Director has reached out to you directly to discuss the matter and provide any further information required. Best regards
21 Dec 2022
We are very sorry to hear that you have not been pleased with the service received from Mentor - I believe our Commercial Director has reached out to you directly to discuss the matter and provide any further information required. Best regards
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Not great

2
It all depends which instructor you get. Some are excellent and really help you but some are poor. One in particular, Barry Keeton, will destroy your confidence before your test and put you down in front of anyone else who is there. The real irony is that he doesn't know how to drive a truck himself. Whoever heard of steering a fork truck with your right hand?! Other training centres help trainees to pass. Here, if you get one of the poor instructors, they set you up to fail. I'll go elsewhere in future.
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