McDonald & Buist Plumbing & Heating

We have nothing but praise for this company who came out when our airsource heat pump broke down. This left us with no heating or hot water at the coldest part of the year (November/December 23). The pump (Nibe F2040) was under warranty but the manufacturer has dreadful customer service and appeared reluctant to deal with their responsibilities under the warranty. McDonald and Buist were great and took up the point directly with the manufacturer and eventually got them to supply the parts to fix the unit. Aileen was great and kept us fully up todate with what was happening. Gavin and Craig were tremendous in getting the manufacturer to deal with the warranty claim (the manufacturer was dreadful. Not what a manufacturer wanting to keep customers should do). Craig came up and fitted the parts and repaired the unit, checked it was working and left us with heating and hot water. They go above and beyond to provide good customer service (5+ stars) and we highly recommend them.😀😀

I contracted McDonald and Buist to install a bathroom. So far it's taken them over 6 months and it's not finished. Careless mistake after careless mistake, poor selection of subcontractors, terrible time management, and eyewateringly expensive. Do not recommend.

McDonald and Buist took care of all our plumbing and under floor heating for a complete renovation at our new home. All the team were very accommodating and the work they have done has been wonderful. Highly recommend them to anyone looking for a great plumbing company.