Unpleasant travelling, especially on long distance/continental travels. Rude and abusive bus driver, who is cocky, evasive, forever (up to hours) late. We got forever lost (even with SatNav) adding each time extra hours to travelling time. No apology ever! Incompetent dangerous driving and dodgy bus with faulty air con, 40 cm crack in windscreen, leaking sunroof, dirty, broken curtains, water tap missing or snapped off, no loo roll, many handle bars on seats broken, as well as broken armrests.... Family run business with only one coach.