Manor House Hotel
10-14 High St, Dronfield, S18 1PY Directionshttps://www.yell.com/biz/manor-house-hotel-dronfield-5910787/#view=map
Our location
Reviews
01 Sep 2012
Staff bosses customers around, bad service, average foo
1
Just came back from this cafe-bar (would not call it a restaurant).
Very disappointed with the staff service and their manager's attitude.
Had a terrible experience from a young member of staff.
We were a good customer of this place, went in there very often, came there for business meetings and just for dinner at the daytime, recommended this cafe to our friends who just moved to Dronfield and they went in there several times too.
Today we just wanted to have a nice time out and enjoy our evening together with our friends and children (both 6 years old).
A young member of staff who received a little bit of power but no proper training how to treat customers was bossing me around all night making his little remarks that the children are too loud (they were just talking at the same level as everybody else in that room) and there was loud music playing anyway, ALL the people were talking loudly and nobody even noticed our kids playing peacefully with their LEGO toys. We didn't have a single look from other customers, but the deputy manager DECIDED that other customers MIGHT become unhappy with the kids for some reason.
When he came to me for the first time and ordered me to tell the children to be quiet (even though it was very loud at the room), I did as I was told by him and asked kids to whisper instead of talking.
But no, the young guy simply could NOT have peace about the children. He did nothing but watching us ALL evening!
So he came to me for a second time and told me something else negative about the children. So basically, children should have sat at their chairs and do not move or make any sound at all for him to be happy.
Just to mention that in the last three months we have been to Cyprus, France and Spain and NEVER had such terrible attitude towards a child there in MUCH better restaurants! It's totally different culture.
When he came to me for the THIRD time to tell me that he wants children to sit down on the sofa and not to move or make any sounds... or dear, THAT WAS annoying.
He was a lot younger than me but was treating me as if HE was my boss, ordering me around, not a single apology. Excuse me, but I am his customer and he is there to serve. If you can't serve people, go and find another job.
The manager came out, didn't ask us about the situation and why we were so upset at that point, did not say sorry to us for the stress the young guy has caused, but started to defend and justify him.
We never had such situation at any other restaurant so it was really shocking for me. Needless to say that he made me so upset that I could not eat their food after that. The evening was completely spoiled and my husband was very anoyed.
Our friends and ourselves will never go back to this cafe. They care about their profits more than about the people who come to their place.
Just to mention, that the last year we rented a room for our parents at £300 at this place (they run a cafe-bar and a hotel above the cafe-bar) and they happily took our money but "forgot" to mention about the noise from the bar area that will last till midnight!
Loud music and loud adults talking so you could hear everything till midnight in your room upstairs! and now he spoiled our evening because of he personally did not like our children talking in their very loud room at seven o'clock in the evening!!! Come on! Disgusting.
Very disappointed with the staff service and their manager's attitude.
Had a terrible experience from a young member of staff.
We were a good customer of this place, went in there very often, came there for business meetings and just for dinner at the daytime, recommended this cafe to our friends who just moved to Dronfield and they went in there several times too.
Today we just wanted to have a nice time out and enjoy our evening together with our friends and children (both 6 years old).
A young member of staff who received a little bit of power but no proper training how to treat customers was bossing me around all night making his little remarks that the children are too loud (they were just talking at the same level as everybody else in that room) and there was loud music playing anyway, ALL the people were talking loudly and nobody even noticed our kids playing peacefully with their LEGO toys. We didn't have a single look from other customers, but the deputy manager DECIDED that other customers MIGHT become unhappy with the kids for some reason.
When he came to me for the first time and ordered me to tell the children to be quiet (even though it was very loud at the room), I did as I was told by him and asked kids to whisper instead of talking.
But no, the young guy simply could NOT have peace about the children. He did nothing but watching us ALL evening!
So he came to me for a second time and told me something else negative about the children. So basically, children should have sat at their chairs and do not move or make any sound at all for him to be happy.
Just to mention that in the last three months we have been to Cyprus, France and Spain and NEVER had such terrible attitude towards a child there in MUCH better restaurants! It's totally different culture.
When he came to me for the THIRD time to tell me that he wants children to sit down on the sofa and not to move or make any sounds... or dear, THAT WAS annoying.
He was a lot younger than me but was treating me as if HE was my boss, ordering me around, not a single apology. Excuse me, but I am his customer and he is there to serve. If you can't serve people, go and find another job.
The manager came out, didn't ask us about the situation and why we were so upset at that point, did not say sorry to us for the stress the young guy has caused, but started to defend and justify him.
We never had such situation at any other restaurant so it was really shocking for me. Needless to say that he made me so upset that I could not eat their food after that. The evening was completely spoiled and my husband was very anoyed.
Our friends and ourselves will never go back to this cafe. They care about their profits more than about the people who come to their place.
Just to mention, that the last year we rented a room for our parents at £300 at this place (they run a cafe-bar and a hotel above the cafe-bar) and they happily took our money but "forgot" to mention about the noise from the bar area that will last till midnight!
Loud music and loud adults talking so you could hear everything till midnight in your room upstairs! and now he spoiled our evening because of he personally did not like our children talking in their very loud room at seven o'clock in the evening!!! Come on! Disgusting.