Mad Play

Great experience for my children, staff great, food good and coffee good too. Thanks madplay for a super fun time.

Terrible idea to hold a birthday party at Mad Play, there staff are unprofessional and customer service is zero. My child had her 5th birthday party there today 27/11/21 and we were treated horribly. The ‘host’ literally pointed out our dirty table to us from outside as she thought it was more important to take down names of people arriving (there were 3 girls there sitting idly), the table pointed out was dirty with lots of rubbish from previous occupants, I had to follow up with some other staff to get us sorted.
Food was delayed despite the fact that it was planned to be served an hour and 20minutes after party start time. We barely had 40minutes in the room, my daughter, the celebrant didn’t have her food until much later when other children had almost finished their food, she was miserable half the time ( they only had to cater for 13 children).
To cap it all, one of the children didn’t get her food, we made this known to staff, they argued rather than resolve. Such a shame!!!