Mad Play

Had our grandsons 5th birthday party here on Saturday - from booking, to contacting to confirm and check on numbers the week before then on the day everything was so organized and smooth. The staff were on hand and so helpful and great with both children and adults. Everything was so clean, safe and nothing was too much trouble from topping up drinks to clearing up spilt ones along with everything else involved in parties and 5 year olds! The staff were there but not obtrusive. Most of all the children had a great time and I can’t recommend Mad Play enough - we will definitely be going again and not just for parties. Thank you for making one little boys birthday party a day to remember

Not happy about the pram situation, new born baby’s should be allowed to stay in the pram. Now I have to hold my baby the whole time whilst the children play. I hope they do something about this as my other children love mad play…

Great experience for my children, staff great, food good and coffee good too. Thanks madplay for a super fun time.

Terrible idea to hold a birthday party at Mad Play, there staff are unprofessional and customer service is zero. My child had her 5th birthday party there today 27/11/21 and we were treated horribly. The ‘host’ literally pointed out our dirty table to us from outside as she thought it was more important to take down names of people arriving (there were 3 girls there sitting idly), the table pointed out was dirty with lots of rubbish from previous occupants, I had to follow up with some other staff to get us sorted.
Food was delayed despite the fact that it was planned to be served an hour and 20minutes after party start time. We barely had 40minutes in the room, my daughter, the celebrant didn’t have her food until much later when other children had almost finished their food, she was miserable half the time ( they only had to cater for 13 children).
To cap it all, one of the children didn’t get her food, we made this known to staff, they argued rather than resolve. Such a shame!!!