Lyttleton Lodge

Lice.…… the only reason I've given it a star is it was the only way to leave this review stay away!!

I really wonder how any one possessing ordinary powers of reasoning can describe this as a hotel? To call it a hotel is an insult to the word. The rooms are ill equipped. There is no microwave or fridge in the rooms. It is an offence to use the microwave in the kitchen. The rooms are never cleaned. Electricity is an issue!!! And guests? A nightmare! The staff? About one of the most uncivilised people i have seen in my whole life. Barely able to express themselves. Rude, aggressive, ill-trained. Uncivilised!!! They seem to think that they are in their bedroom, they hardly care!

This outfit is pretty unsafe. Now I think Government should wade into the issue of these so called hotels. There needs to be a Regulatory Body to protect members of the public. I had the experience of staying in this hotel. I had booked a room for £40. It was supposed to be an ensuite room and had been there for days. Early in the morning I was woken by the rude banging of a hotel staff (barely able to speak coherent English). I was to leave the room. Some-one else had booked the room. How strange!! It was impossible for some-one else to book a particular room......
I was ordered out, even shouted out. A guest in my room was ordered out with the words "what are you doing here?" I tried to even get the picture of what i had gone wrong only to hear the imbecilic sounding staff curse out "you made me lose my job, you will lose yours!!” Although it is a criminal offence to take some-one-else's picture without permission, an attempt was made to take my guest's picture. I was just wondering where these kind of people are from? In modern UK? You would at this time wonder whether there is any management to complain to. The truth is that there is none. I was called on phone a few times by a lady who appears to be making the call right from her bedroom and who ostensibly is the owner's daughter. I was called not to be apologised but to be informed about an insult to a member of staff. It was incredible. I did make a complaint in writing but they could n't care less.
Please stay clear of this sham for your peace of mind!!!

It is appalling !! The electrics are unsafe, the accommodation is infested with creatures and is unbelievably disgusting and after agreeing to a full refund the manager is now refusing to take calls, ignoring emails and we have now resorted to taking action via the local authority, consumers direct, and via our solicitor we are still trying to claim back our refund.

IF ANYONE ELSE HAS A SIMILAR EXPERIENCE PLEASE CONTACT THE HILLINGDON BOROUGH CIVIC CENTRE AND COMSUMERS DIRECT SO WE CAN STOP OTHERS GOING THROUGH THIS TERRIBLE EXPERIENCE AND HOPEFULLY GET THE OUTCOME THAT IS SO BADLY NEEDED - CLOSING THEM DOWN!!!!

Please also see trip advisor reviews for more of the same and photos !