Luxury Flooring & Furnishings

I'm about to pursue legal action against this company, needless to say please save yourselves and avoid! 🙏 Catalogue of disasters, biggest thing being refusing to refund excess floorboards, which they advertise as being so delightfully easy. Plenty of other flooring companies out there to choose from, so please do that and run from here!

Ordered a flooring sample from Luxury Flooring and Furnishings, we ordered 15 boxes which when arrived were a completely different colour to the sample. We thought this would make it an easy return but how wrong we were. The initially tried to make us pay for a pallet return, almost £100 and then initially refused to refund the initial delivery cost. The worst part though - they refused to refund one box because the box was 'opened' and therefore 'unsaleable' - the packaging was completely opaque so I am still not sure how I was supposed to tell we had been delivered the completely wrong products? Why should the customer have to pay because the company doesn't have the processes in place to repackage items? Do they just throw away 15kg of wood because some cardboard was ripped? Customer service staff are clueless and incompetent and clearly have no idea what they are doing. Avoid dealing with this company, there are much better companies out there.

This company have some highly questionable customer service practices in place.
In short, when requesting a refund outside of the 30 days (as several professional fitters questioned the quality of the ‘click’ system and refused to fit it for us) the whole team have been tremendously unhelpful and evasive.

When you ring to discuss concerns, they automatically defer your calls. When emailing, they ignore your messages. We are still awaiting a reply or confirmation from a email sent on 10th July.

Perhaps most concerning is how the company use recordings of telephone calls. These are used almost as ‘evidence’ against your requests for refunds-not to support with training as stated. I have some significant concerns about the ethics surrounding this practice, particularly with regards to how they use this strategy with the most vulnerable in society to intimidate. When challenged on this, they refused to comment.

** AVOID THIS COMPANY AT ALL COSTS! **
I wish I had read the reviews before purchasing from this company, as my experience is exactly the same as so many other customers.
We had a brand new floor fitted and in 7 months it has already started lifting in loads of areas. They will do anything they can to pass the blame and not to honour their guaruntee.
They want to charge me £240 to come out and do an inspection.
They take days to reply to emails, and even before we had this quality issue, the buying process was a shambles.
Absolute cow boys, massively regret using them.
If you are going to make the HUGE mistake and order from this company, then make sure you get EVERYTHING they say in writing as they are lia r s and will deny anything they've said.

I purchased £6000 worth of flooring Brimham aged sunshine. I have had hard wood flooring in a previous property and never ever had an issue. The first floor I have had laid has marked even when sweeping. The company do not care. There are huge deep marks in the floor and I have been told to sand it and re stain it. It takes two days for an email to be answered and it is impossible to speak to a manager or supervisor. Basically I have wasted £6000 on flooring that is of horendous quality. Please be aware and do NOT spend your money with these sharks.