Lookers - Nissan

I believe there are several steps Nissan Lookers Rose Hill can take to improve service and avoid similar situations in the future: 1. Staff Training 2. Clear Communication of Policies: Refund policies should be clearly communicated at the point of sale to prevent confusion or disputes. Displaying these policies at the checkout counter and on customer receipts would be helpful. 3. Improved Customer Service Approach: Staff should adopt a customer-focused mindset, treating every individual with respect and empathy. Customers should never feel interrogated or humiliated in public. 4. Escalation Process: Introduce a clear and accessible process for escalating complaints to senior management. Refusing to provide contact details for higher-level managers creates the impression that customer concerns are not valued. 5. Proactive Communication: If a customer is awaiting a refund or further contact, staff should follow up promptly rather than leaving the customer to chase updates themselves.