Katz Gardening Services

Extremely delighted with the turn out of our garden the guys transformed and landscaped our garden into a contemporary garden.

Like to thank the team at Katz Gardning Servces for a prompt service and cost effective service. Highly recommend to all my friends and family.

Garden was overgrown the guys transformed and shaped my garden to a high level professional finish. Will highly recommend to friends and family and will be getting the guys in for all future garden up keep on a regular service. Extremely happy

We originally were attracted by this company's advertisement and on the phone, the description of what was offered at seemingly reasonable prices.

Although the first 2 hour session was useful, after that the gardener cancelled appointments, without even an hour's notice a couple of times in succession, on the basis of:

1. having over run at another customer's garden
2. having the flu

I would not have minded either of these had he told me with some advance notice but I had to contact him to ask where he was at the scheduled times.

On the third re-scheduled appointment for a one hour session, he turned up half an hour late with no apology, only to explain that he was caught up at another garden again but nevertheless could only spend twenty minutes with me, instead of the hour requested.

At the end of the twenty minutes, I expected that the rate charged would be reduced due to his lateness but instead he explained that the company's policy was to charge £20 for any time spent under one hour.

I was never told this by their boss on initially signing up and nor did he remind me of this when he turned up late. He explained that even if he chose to spend only 15 minutes instead of an hour, I still have to pay £20 which does not make any sense from the customer's point of view. This should have been explained on turning up late in which case I would have asked him to come another time and spend the one hour which would cost the same amount!

I felt that the entire approach of the gardener was unprofessional- whilst customers would be understanding of the need to re-arrange appointments, we expect to be treated with respect which was not at all demonstrated by-

-the late notices of the post-ponements, meaning that I would have to contact him at the time of the appointments, often twenty minutes in, asking where he was.

- the reaction I got when he walked out of my house without waiting for my explanation, when I explained that I didn't understand why I had to pay £20 after he was late and spent only half the time I had requested.

Really happy with the result. George completely landscaped our front and back garden. He worked long hours all week including Sunday to get it done for us. Lovely paving, fencing and stones. Great work and very good price.