Jungle Jacks Castles Ltd

Shocking. Do not touch this company. Always gives an excuse in the response or copies and pastes a standard message. The ratings don't lie. If you care for your children then find a company with a higher rating. Another extremely disappointed group of children, another party messed up. DO NOT TAKE THE CHANCE OF YOURS BEING NEXT.

I was a bit anxious (being the first time I'd booked a bouncy for 2 kids parties on consecutive days) so to be on the safe side I was reserving & communicating weeks in advance, lots of email communication.. To be fair the lady I was dealing with was really lovely, knew how important it was not to be let down, confirmed several times it was all booked and we would definitely get it delivered for the full weekend, no problem..! This just made it all the more frustrating & disappointing when on the day of party no1 just before it was due to arrive I got a text saying they were not coming and so were letting me down.
After a very stressful hour phoning round, another company stepped in at the last minute. I believe they'd stepped in for others let down previously too. They could only get to us half way through my sons party but we managed.
I've read good and bad review about this company.. I wonder if they over stretch/over comitt themselves. Shame but I won't be using them again.

We always use this company & have never had any problems. He rang to say he had a flat tyre and was waiting for the RAC. Good enough he kept texting to update us and although he arrived 20 mins later than the exact time he gave us, it was still in the original time slot of 8 - 11am. Other companies I've had to use when these have been fully booked never give you a specific time anyway so really I guess he was on time. Anyway the poor guy was proper stressed out and was getting so much hate from customers, we felt dead sorry on him as you could see he was doing his best. I would still always use this company as my first choice.

I have always had bouncy castles delivered before 10am on the day - nice and early and really great experiences with local companies. I messaged this company the day before to confirm a delivery time for the next day. Upon reflection, I should have contacted them earlier. I was then told the earliest would be 10.15am, which I was not that happy with but did agree to. They then said they could not promise this and because of that would have to cancel my booking. I then agreed to even delay the party start time for them to have that extra time - no reply at all and I assume despite me saying I'll move the party to start later to help them, they did not respond and so continued to cancel my booking leaving me without a bouncy castle for my daughters birthday. Very unreliable. Luckily another company stepped in last minute and saved the day!

We booked a bouncy castle for my daughter's birthday during lockdown. The online booking process was really simple; we got an email the following day to confirm the booking and arrival time; and we got a text on the morning itself to say they were on their way. Chris set it up quickly and as the weather was quite grotty, kindly let us hang on to it for part of the following day, too. He texted on the morning of collection to say what time he'd arrive. He was courteous and efficient, and I would definitely hire a bouncy castle through Jungle Jacks again - it made my daughter's birthday such fun, especially during a time when she couldn't see her friends or have a party. Many thanks!