John Procter

40 Nunhead Green, London, SE15 3QF Directions

Tel 07779 040789

Business overview

Instrument maker and repairs

Welcome to my website. I am a professional luthier and have been making and repairing stringed instruments since 1994. I undertake every type of repair on all types of stringed instruments.

I make a variety of stringed instruments. So far they have mainly consisted of acoustic guitars, mandolins, lutes, electric guitars and basses.

I am willing to take on commission work of any design and undertake projects to the musicians specifications.

My work is done to the highest standard and at the fairest prices. I am open 24hrs, 7days a week (in case of emergencies) and carry out work as quickly as possible.

If you need to ask me any questions you can contact me between 9am and 7pm. You can find me at my shop, 40 Nunhead Green.

Products & Services

acoustic guitars

electric guitars

bass

mandolins

specials

fretless

repairs & restringing

commission work undertaken

check out my blog

Reviews

Bow rehairing: speedy turnaround, great stuff!

5
The Covid-19 lockdown saw me digging out my violin to play more often but I found my bow wasn't as responsive like the one I borrowed from a friend. The tone which my bow played also sounded rather dry and uneven. My friend suggested I try rehairing it. I had the bow from new for 8 years - played it about 3-4 times a week but never had it rehaired at all.
Decided to go back to John Procter after a positive experience of setting up my violin there a month ago. He gave me a reasonable quote and I received a text about 2 days later saying that the bow was ready for collection. Must admit was a tad sceptical at first because of such a speedy turnaround but very delighted to discover that the tone is now fuller and seems to have much more body. It's like there's more strength and responsiveness. I feel like I have more bow control over my spiccatos and sautilles. Had no idea that rehairing an old bow can make such a difference. Great stuff! I'm now playing my instrument everyday.
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Great shop and friendly luthier for trying out instruments!

5
I'm a repeat customer to John Procter's shop following a positive experience of setting up my instrument there. I visited again to see if I can get a new instrument at a price that I would be able to afford. John set up about 8-9 violins for me to try one afternoon - the offerings were amazingly diverse - antique German Strads, German Guarneris and French, contemporary Chinese master and even a contemporary Iranian master!

He left me alone to play for hours to try out the different violins and was also very patient and professional in explaining the differences in workmanship, sound and appearance for each violin. I was very impressed by his knowledge and passion about musical instruments. I returned the next day to try out one particular instrument that I liked and again, he was patient and generous in giving me the space and time to test and answered all questions I asked.

I haven't finalised my decision yet but had a great experience again and would highly recommend him!
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Violin now sounds more resonant and warmer

5
I have experienced issues with my violin for a while and John rectified them by setting it up properly, enabling the instrument to unleash its potential. It now sounds so much more resonant, warmer and louder. Highly recommended.
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Unforgivably poor

1
I wouldn't let him near my instruments again. Not only did they all come back unplayable but they were also filthy, and there were abrasive marks and damage from clamps all along the neck. Worse still, he broke the tuning pegs and my brand new (very expensive) instrument came back unplayable and looking like it was 5 years old. To add insult, he didn't even use the good strings I gave him; instead putting some cheap ones on and keeping the good ones for himself! He may know his stuff but is chaotic and doesn't treat instruments with care, so my advice would be to avoid this person completely. I now have to spend over £50 to put new parts on my nearly-new instrument. Shocking.
23 Jul 2020
When I finish each setup I ask the customer to play their instruments in order to make adjustments to suit their personal needs. As everybody has their own unique playing style that is personal to them, it is vitally important that we go through setups together. This is the most important part of a setup. I do understand that some players are a bit embarrassed and put on the spot to play in front of me. You can always return later for adjustments. I apologise if you gave me a set of strings. I use Rotosound as I find them very reliable for setting intonation. I have a 5star reputation for over 25 years and communicate well with people. If I make mistakes I am honest about them and rectify any issues that customers have. I would offer a full refund if a customer is not happy(up until now I have not had any complaints). I can see you are upset and I am truly sorry about this but not mentioning the issues to me gives me no opportunities to resolve your concerns. Best of luck. John
23 Jul 2020
When I finish each setup I ask the customer to play their instruments in order to make adjustments to suit their personal needs. As everybody has their own unique playing style that is personal to them, it is vitally important that we go through setups together. This is the most important part of a setup. I do understand that some players are a bit embarrassed and put on the spot to play in front of me. You can always return later for adjustments. I apologise if you gave me a set of strings. I use Rotosound as I find them very reliable for setting intonation. I have a 5star reputation for over 25 years and communicate well with people. If I make mistakes I am honest about them and rectify any issues that customers have. I would offer a full refund if a customer is not happy(up until now I have not had any complaints). I can see you are upset and I am truly sorry about this but not mentioning the issues to me gives me no opportunities to resolve your concerns. Best of luck. John
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Knows his stuff!

5
Sent a wreck and got a seriously nice guitar a few weeks later. Superb job!
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