John Lewis & Partners

Ipatteriserie organisational disaster.Somebody needs to change this.Coffee was cold before we paid!!!!!!

Very very poor customer service. Very rude and unprofessional people they have. Now I realise I was wrong pay extra money to John Lewis for peace of mind it’s quite opposite. I could get same stuff cheaper than John Lewis.
I hope I can give not a single star. They really don’t deserve that

I purchased a Panasonic 4K tv from John Lewis & Partners and within months it had failed. It would not operate show a picture or work properly. Being an on line company you are not encouraged to actually speak to their customers services, but somewhat forcibly redirected onto a Whats App program. From then on you are going nowhere! Eventually they sent out an engineer from the B'ham agent who fitted a new screen/tube and for 3 x months it worked well. I stressed I really wanted a replacement new set, but was cajoled to have it repaired there and then. 3 x months later there was no picture and eventually they have arranged to recollect it. (It took them 3 weeks) and whilst they admit there is a problem; they are just unavavilable. My experience is to "Don't buy from John Lewis & Partners as they have become the company who hide behind IT technology and cannot be reached. Nigel Bridge-Wilkinson

Ordered ipad pro 12.9 2020 and adaptor but when the parcel arrived i only found the adapter and ipad pro was missing. I complained to john lewis and they said we can't do anything, go and ask your card provider. This is so ridiculous and terrible service.

Nice modern store. Has lots of lovely different products. Oh the pricey side but can sometimes find a good deal.