Jillings
Croft House, 17 Church Street, Newent, GL18 1PU Directionshttps://www.yell.com/biz/jillings-newent-901474877/#view=map
Our location
Business overview
Repair , restoration and sales of antique clocks and barometers. Specialists in all aspects of longcase (grandfather) clock restoration. Also all types of barometers.
Repair , restoration and sales of antique clocks and barometers. Specialists in all aspects of longcase (grandfather) clock restoration. Also all types of barometers.
Products & Services
antique barometers
antique clocks
Credentials
Associations
- British Watch & Clock Makers Guild
Reviews
30 Jun 2018
Shocking
1
Terrible aftercare, once they've sold you a clock they're not interested if there's a problem. You can't opperate a business like that in this day and age and you shouldn't be a member of any horological society with this attitude. I'm shocked and appalled in your lack of customer service but I'm pleased that I can share my experience so others won't be greeted with the same contentment!
Business Response
20 Oct 2019
Firstly , we are glad to hear that the grandfather clock has run for many years and kept perfect time until the end of last year. (since December 2009). It is obviously now due for a service. We are extremely disappointed with your review. After your phone call in February, Doro has repeatedly tried to ring you to make an appointment to visit regarding your longcase clock. The landline number that we repeatedly rang was ***** ***** to which we got no reply and there was no answerphone to leave a message. . We assumed that you must be away. On finding your email last night, we immediately left a message on your mobile number at approximately 6.15 p.m. on 26th July 2018. Our established business of over thirty years in the sale and restoration of antique clocks and barometers would not have survived without the repeated business from loyal customers and by recommendation. We strive to give care and service to all our past and new customers. John Jillings.
Firstly , we are glad to hear that the grandfather clock has run for many years and kept perfect time until the end of last year. (since December 2009). It is obviously now due for a service. We are extremely disappointed with your review. After your phone call in February, Doro has repeatedly tried to ring you to make an appointment to visit regarding your longcase clock. The landline number that we repeatedly rang was ***** ***** to which we got no reply and there was no answerphone to leave a message. . We assumed that you must be away. On finding your email last night, we immediately left a message on your mobile number at approximately 6.15 p.m. on 26th July 2018. Our established business of over thirty years in the sale and restoration of antique clocks and barometers would not have survived without the repeated business from loyal customers and by recommendation. We strive to give care and service to all our past and new customers. John Jillings.
Firstly , we are glad to hear that the grandfather clock has run for many years and kept perfect time until the end of last year. (since December 2009). It is obviously now due for a service. We are extremely disappointed with your review. After your phone call in February, Doro has repeatedly tried to ring you to make an appointment to visit regarding your longcase clock. The landline number that we repeatedly rang was ***** ***** to which we got no reply and there was no answerphone to leave a message. . We assumed that you must be away. On finding your email last night, we immediately left a message on your mobile number at approximately 6.15 p.m. on 26th July 2018. Our established business of over thirty years in the sale and restoration of antique clocks and barometers would not have survived without the repeated business from loyal customers and by recommendation. We strive to give care and service to all our past and new customers. John Jillings.