Inshanghai

30b The Gates Shopping Centre, Lambton Walk, Durham, DH1 4SL Directions

Tel 0191 375 7333
   Now closed Open today 08:30 - 17:30

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Reviews

Awful
1
Absolutely godawful.
Freezing cold
Terrible service
Scrum down for food
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Very nice
5
Very very nice people and food, they are always bringing out fresh buffet food. In side is modern and clean. Good for a party or group meal
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Great Night out
5
I have been to Inshanghai on many many occasions, I have always been very happy with the service and the food. Recently I went with all of my family for a celebration, the age range was between 60 and 6, everyone was happy with the service and the food, they go back themselves, they enjoyed it so much. With reference to the Manager/Owner, I have met him and spoken to him many times, I have always found him friendly and polite, there again I pay my dues and don't expect a cheap ride in life. I would recommend Inshanghai to anyone
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Terrible Service Warning
1
I'd would like to warn you about terrible service at the all you can eat Chinese restaurant, 'In Shanghai.' It is by the riverside just below 'the Gates' shopping centre.

We are a group who went to 'in Shanghai' for a Birthday meal. We were so shocked by our treatment that we wrote this to warn people.

We 1st told the staff there would be 12 of us eating, but changed this to 10 when 2 people didn't show up. After eating, they insisted we pay for 12 people. The manager of the restaurant, a white man with spikey blonde hair, was intimidatingly rude. He said we had to pay because we had a 'verbal contract.' When we disagreed with paying this, his menacing reply was 'I am a 42 year old business owner worth 20 million... and what are you?' One of us replied 'a 28 year old careers advisor,' to which the manager said 'so there you go. And you look more like 22... months that is!' We then paid the amount he'd demanded, otherwise we couldn't leave.

When we got outside, our group started talking about how childish he was. By this time, he was pointing and staring threateningly at us through the restaurant window. He beckoned one of us back over to the doorway and said 'by the way, your whole group is barred.' He then told us that he owned the quaside footpath, so that if we didn't move he would throw us into the river!!! This was all without any provocation from us.

Lastly, the birthday girl went back in to get her birthday balloon. She'd forgotten it... but it was already popped by the manager. :(

On a seperate occassion, a couple were turned away from 'In Shanghai' by this very same manager. The reason?.. he overheard them asking a waiter for tap water. The manager's answer was 'I dont like students costing my business. I don't make a profit off the food, so I won't make a profit from you...' and the couple were not even students
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Terrible treatment, awful manager
1
We've been to Inshanghai before and never had any problems, but then again, we'd never encountered the awful manager before.
I'm not a fan of Chinese food but we went to Inshanghai for my sister passing her exams in August. We first decided to go before a certain time (can't remember whether it was 6 or 7pm) to get a cheaper price for the buffet, but my sister was running late so we resigned ourselves to the fact that we would have to go for the later, more expensive price for the same food! Then, I saw that with a valid NUS student card, you could get 15% student discount. However, this was not to be! I told the manager when I went in that I had a student card and he informed me that they didn't do student discount over the summer, in a very rude tone, even though all the menus still boasted student discount and didn't even mention that there would be no discount over the summer. I told the manager that it was still on the menu and that he should then give me it, but he refused and told me, again very rudely, that he was the manager and he could do whatever he wanted to, he could take away the menu from me if he wanted to do that! I would have left but my family were hungry and still wanted to stay. The rest of the staff were very nice and the food was ok but the manager has put me off ever going again.
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