Independent Mercedes & B M W Specialists

5d Grange Rd, Houstoun Industrial Estate, Livingston, EH54 5DE Directions

Tel 01506 441755
   Now closed Open Thursday 07:30 - 17:30

Reviews

Worst Customer Service EVER!

1
Gave me a quote for repair which I told them I would think about.
Next day broke my ankle and had a DVT scare.
Phoned them back a week later to confirm the price and told the 'engineer' was out sick for at least 2 weeks so to call then,
'Engineer' phones me back a week later and screams down the phone at me that he had already told me the price and that if I didn't want the work done that I would get charged for storing the car!
I ask to speak to the owner.
HE IS THE OWNER!!!
I can't believe how I have just been spoken to without ANY provocation!
Terrible company and terrible owner with no idea what customer service is.
Will never EVER deal with them again!
Shocking!
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Stay away!

1
Shocking service! Handed car in for diagnostics , was given a list of repairs totalling to £850!
Took round to neighbouring garage and was quoted £40 for alignment issues!
. .. stay away people!
Not amused in the slightest .
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Service my van rip off money

1
This garage is fake garage only RIP off the money from people this garage Simmons is fake no think service I have send my van there for 3days I take 1235£ for clean 2 injectors hi never clean
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Fantastic service

5
I used to always take my car to western, but after the care I received there I decided to try something more local that would include me in the goings on of my car more than BMW themselves. Since I switched I wouldn't go anywhere else, the care and attention given to your vehicle during it's repair is of a much higher standard than I believe it is with western themselves, and Dani is great as explaining what/why a repair is necessary which to someone who is into cars, values very much.

Always genuine parts and always genuinely try to look out for you. I wouldn't go elsewhere with a BMW now.


BMW 123d.
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Not a specialist

1
Wanted to charge me 6 hours labour to change an alternator on a mini. And at £90 per hour. I called BMW who said their job card spec said it would take 1.5 hours.

Would not go back and would not recommend
10 Mar 2016
He is a total con merchant!
25 Oct 2016
Hello, we do not charge £90 per hour and never have. Thanks for your review, but it is not accurate
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