Inchcape Jaguar, Chester

Unit 1 Chester Commerce Park, Bumpers Lane, Chester, CH1 4LT Directions

   Open today 08:30 - 17:30

Business overview

Rybrook Jaguar Chester

Franchise Dealership based just off Sealand Road. Easy accessed from the City Centre or North Wales.

Photos

Image of Inchcape Jaguar, Chester
Image 3 of Inchcape Jaguar, Chester

Products & Services

car accident repairs

car finance

courtesy cars

executive cars

luxury cars

sports cars

performance cars

used car dealers

low mileage cars

family cars

car dealers

Reviews

Bad company

1
Do not deal with this company they are selling you cars with faults on them and when you take the car back to them they keep you waiting for days without a car until they decide to fix it .really sorry we bought off them
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Shameful retailer

1
Most disgusting car retailer I have dealt with, the car was not fit for purpose and unsafe! Within 4 months it went back 10 times and when I refused the car, they rejected my claim, they are liars with very underhand tactics, they became very hostile to my questions about the fact that “how could this Range Rover Vogue qualify as a manufacture approved vehicle “ to claim this statement the vehicle should first be inspected!! But no way it could of!! I eventually got my money back plus costs and now they will get my loss of time Bill that I will gladly take them to court for if needed. As for the “customer relations lady” wow what a rude individual she is, how do they get away with treating customers like dirt? No one in this retail outlet has any back bone, they don’t have the ability to deal with complaints, seems like higher management just pass it onto the customer service lady who hasn’t a clue, definitely no people skills. Be very careful if choosing this retailer.
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Avoid this company

1
Inchcape Jaguar Chester is the worst company you could ever buy from ,untrustworthy underhanded and liars . they pressure sell by telling customers someone else is interested in the car . Salesman wanted me to break Covid restrictions, and the law, putting my health and life in jeopardy .I initially agreed but decided against it and cancelled11/01/2021 it was then the salesman showed his real attitude towards customers by using his bullying methods to make me travel 300 miles to swap my trade in for the car I had purchased , again I refused and again I cancelled and asked for my £13,841.00 to be returned 11/01/2021 .The salesman is now dragging his heals with my return of £13,481.00 as punishment for cancelling buying a car from him now 17/01/2021and no date for my £13,481 being returned . All the promises about how they treat customers and are untrustworthy and false BEWARE OF THE PROMISES . Henry Mutch
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0 stars would be a more accurate score

1
If I give 0 stars I would without hesitation!!!

Had to employ DCBL (can’t pay take it away) debt recovery agency to get back my £2000 deposit on a car ( new F type) that I rejected because they couldn’t get it right, they never answer the phone when they eventually do here is the list of excuses.
1. He’s on annual leave
2. He’s away from his desk he will call you back ( never happened)
3. It’s his day off
4. He is on a training course
5. I can’t locate him at the moment
6. He’s in a sales meeting (5 hours long)
7. He’s out a test drive
8. He’s currently with another customer ( all day)

Customer service is a Joke!!! And they really do lie to you!!! If they put as much effort into their customer service as they do into the lies and excuses the dealership may actually be worth using.

Even lodging the complaint with Jaguar uk they didn’t want to know despite their claim to strive 100% customer satisfaction!!

Honestly this place is a circus, be extremely careful.
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Very pleasant experience

5
Recently bought a jaguar from inchcape Chester dealt with a lovely young lady called Shannon who was excellent answered all our questions and gave us a good test drive,would not hesitate to buy my next car from them,we were well looked after from start to finish
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