Imzi Communications

Payed £210 for my iphone xr to be fixed, the screen and the glass on the back come back with a battery that doesn’t work in my phone, as they removed my APPLE battery! When jot asked to, or they stole it. The frame isn’t fixed, volume button doesn’t work. EXTORTION AT ITS FINEST

I purchased a phone here, unfortunately once I got home the phone had a network lock. I phoned the shop and they told me I would need to return to Manchester for them to fix the issue. They were unable to get the phone working so gave me another phone after waiting (and paying for parking) for an hour.
They also applied a screen protector for £15, which has cracked on the edges twice in just one week. Once while the phone was in my pocket, once whilst it was in my hand!
The phone works fine (so I gave an extra star) but it was a hassle and the accessories are terrible quality.

I needed an I-phone 6 screen cover and went to the kiosk on the upper mall of the Arndale centre on the 22nd March. I stated what I needed to the sales assistant who put on a screen protector for £8 which was clearly too small for my phone leaving around 5mm of the screen unprotected all the way round. I said I was unhappy and then the sales assistant put on another screen protector which fit perfectly for an additional £4. However he put the screen protector on in a few seconds leaving not so much an air bubble but a massive air pocket stretching in a band the entire width of the phone from edge to edge around a 1.5-2 cm in height. I asked him to sort it out but he was unable to so I took the phone back on Wednesday 27th march and spoke to another sales assistant called Alex who correctly installed the screen protector taking his time and with due care and attention. I was impressed with the after sales care and professionalism shown by Alex and will be returning to the kiosk again.

Very friendly & savvy staff.
Took my iphone to them with a charging problem , the chap listened said give me a minute then went to workshop. Came back less than 5 mins later with my iphone & said sorted. When i said how much he REFUSED TO TAKE ANY MONEY from me and said it was not a problem.
How many business's do you know who do things not for profit !!!!
This is the third time over the years i have been to this business and every time i have been 100% satisfied so i can defiantly recommend them .

They provided a sub-standard repair to a broken screen and then refused to repair it when I returned. No refund just the offer to fix it again (err no chance).
Staff are rude and abusive, the manager on the phone (didn't have the guts to talk to my face) was the worst of all.
Use these crooks at your own peril.