IMO Car Wash

Washington Rd, Sunderland, SR5 3LA Directions

   Now closed Open today 08:30 - 18:30

Business overview

At IMO and ARC, our number one priority is to keep customers, our Operators and their teams, and our employees safe and healthy. We take seriously our role in supporting the Government in their wider approach to Coronavirus, and as such we follow all Government guidance. The Government has confirmed that all automatic car washes can remain open. All sites are open and trading at least between 9am and 5pm. We suggest you contact each site individually with regard to their more specific trading hours beyond this minimum as these may be shorter than those displayed for the site on our website. All sites are able to trade with the vehicle window up, reducing the need for any physical contact. Payment can be made using contactless or pre-paid voucher codes purchased via our App which is available at the Apple App Store and Google Play Store.

Photos

Image of IMO Car Wash

Reviews

Bad service

2
Just been to car wash next to hylton castle 19/02/21 asked for top wash ( 12 pound) And the lad did not even clean car with jet wash or put alloy wheel cleaner on alloys ( car was dirty) waved me to car wash and that was it got home checked alloys and they were still civerex in brake dust. Terrible service been going to this car wash since it opened and never been treated like this and will not be going back.
19 Feb 2021
Thanks for such honest and direct feedback on your wash experience, Paul. Our team should always be ready to help and provide the world-class service we're known for. We understand this was a frustrating experience for you. If you contact us directly at [email protected], including your name and your review, we would like to see how we can make this right with you.
19 Feb 2021
Thanks for such honest and direct feedback on your wash experience, Paul. Our team should always be ready to help and provide the world-class service we're known for. We understand this was a frustrating experience for you. If you contact us directly at [email protected], including your name and your review, we would like to see how we can make this right with you.
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Poor

1
Just been to car wash today. Paid for £10 wash mostly as it mentioned wheel clean. Came home to find mud still all over my wheels and wheel arches. Lad just took my money didn't even give the car a pre wash with the pressure wash. Will in future wait for the hand wash down the road
25 Jan 2021
Thank you for bringing this to our attention, Cheryl. Some of our services might not be available due to safety concerns. Still, we always want you to feel like your car is getting our best personal attention. We will share your feedback with the team and continue improving our customer service. If you would like to share any more feedback with us, don't hesitate to reach out to us at [email protected], including your name and your review.
25 Jan 2021
Thank you for bringing this to our attention, Cheryl. Some of our services might not be available due to safety concerns. Still, we always want you to feel like your car is getting our best personal attention. We will share your feedback with the team and continue improving our customer service. If you would like to share any more feedback with us, don't hesitate to reach out to us at [email protected], including your name and your review.
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Rude lad works here! Didn’t clean car properly!

1
Rude Lad works here! And Didn’t clean car at all! Using coronavirus pandemic as an excuse to be rude. Makes you stretch right out window to pay which is fair enough, it’s best to be safe but he steps back instead of stretching himself. This time I stretched right over out window, he didn’t stretch at all but stood far enough away making it a struggle for me and moved away so quick he didn’t take all the money and had to come back for the rest. Get a grip pal supermarket workers deal with more people than you. Then Didn’t go round car with brush or pressure washer. Bird mess on the car after been through car wash and alloys filthy! His attitude is disgusting. I’ve noticed it before but had enough now, He should be sacked! I’ve always gone here but when he’s on he’s always rude. If management are reading this you should sack this lad! plenty of hard working people needing jobs without rude people working for you. I won’t come back here again I’ll advise people to do the same.
20 Jan 2021
Thanks for such honest and direct feedback on your wash experience, Lewis. Our team should always be ready to help and provide the world-class service we're known for. We understand this was a frustrating experience for you. If you contact us directly at [email protected], including your name and your review, we would like to see how we can make this right with you.
20 Jan 2021
Thanks for such honest and direct feedback on your wash experience, Lewis. Our team should always be ready to help and provide the world-class service we're known for. We understand this was a frustrating experience for you. If you contact us directly at [email protected], including your name and your review, we would like to see how we can make this right with you.
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5 Star

5
Friendly customer service. Great price. Great location. Great wash.
15 Sep 2020
We appreciate the wonderful feedback, Stuart! We love knowing when we are hitting every mark and providing great experiences for our customers. We look forward to your next visit!
15 Sep 2020
We appreciate the wonderful feedback, Stuart! We love knowing when we are hitting every mark and providing great experiences for our customers. We look forward to your next visit!
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Bmw,Best one

5
Best car wash I wash my car looks like new one ,Best car wash I wash my car looks like new one xxxxx
10 Jun 2020
That's what we like to hear! We certainly strive to be the best. Thank you for your feedback. We really appreciate it and look forward to your next visit.
10 Jun 2020
That's what we like to hear! We certainly strive to be the best. Thank you for your feedback. We really appreciate it and look forward to your next visit.
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