Alphin Brook Rd, Marsh Barton Trading Estate, Exeter, EX2 8RG Directionshttps://www.yell.com/biz/hss-hire-exeter-5333514/#view=map
HSS Hire Shops have a range of hardware for hire from lawnmowers to drills, carpet cleaners to strippers, and chain saws to cement mixers.
Huge decline in standards & service1
This place used to be a great place to hire equipment, as a returning regular customer. Friendly staff, good equipment and fair pricing. The original shop staff from a year or so ago (I forget the names, a cockney man & another heavily tattooed) seem to have both moved on, and taken all of the charm, fun & friendliness out of the building with them! Very poor, quiet atmosphere with no background radio, or even conversations between the staff. Actually felt so awkward as a customer I "went to get ID from the car" and just had to leave.
You can definitely tell when "upper management" are in, all shirts and shoes, but sit on their a**es or walk past on their phones, not even acknowledging my presence!
Bring back the old staff, an absolute credit to the company. This place has fallen hard!
Unreliable and bad equipment1
The first time we hired a generator for an event and the generator they provided us did not work - we expressed concerns when we picked it up but they managed to get it going and we were in a situation where we would have had to let a customer down so we took the generator and when we got on site it would not start, not only leaving us in a situation where we looked stupid but also without power.
A year later my partner booked a generator with them not knowing it was the same company that let us down, (I was away) He went to collect the generator on the day it had been booked for and there was no sign of it - it still was not on site at 1.00pm leaving us in a position where He had to run around Exeter to find another generator so we did not let one of our customers down.
When He phoned the company at 1.00pm to find out where the generator was, the person on the phone did not care.
The generator was supposed to be picked up at 9.00am and they assured us it was all booked & fine but apparently was not put on a van until 10.00am to be delivered and was still not on site at 1.pm leaving us deep in the ****.
If you need a company that will deliver - Do not use HSS their customer service is poor and so is their equipment AVOID!!!