Howdens

I am very disappointed with Howdens Torquay and Jake Cornforth Carpentry Services having had a nightmare experience and a huge let down which is why I advise and urge caution and can not and will not be recommending them. Items were of poor quality and mainly damaged, and the fitter Jake Cornforth Carpentry Services one of their trade only account holders installed damaged items without due consideration towards us, he also installed our flooring in one afternoon and laid out our entire kitchen in the same afternoon and then took a staggering three months to complete our kitchen, the result of which is flooring that moves and creaks, loads of damage, a fridge that is no longer attached to the cupboard door, etc... please beware as I wouldn't want anyone else to experience what I did. Please also note that Jake Cornforth Carpentry Services removes negative comments and reviews where possible from other sites as he has with mine

We had a nightmare experience. Jake Cornforth Carpentry Services installed no end of damaged items in our kitchen without giving us or Howdens the chance to replace them. Some may have arrived damaged and some may have been caused before or during installation. One item was water damaged and some items not yet fitted were replaced with further damaged items. Quality overall was poor. Howdens blamed Jake Cornforth Carpentry Services who in turn blamed Howdens. We were left stranded and unsupported. Both implied I was at fault for being fussy and expecting too much. Jake Cornforth Carpentry Services said nothing was good enough for me which is disrespectful as no one would want dented, chipped and damaged items in their new kitchen. Howdens replaced damaged shelves which Jake Cornforth Carpentry Services said they did not appreciate me returning. Howdens did not comment on photo evidence showing Jake Cornforth Carpentry Services' poor quality work. We profoundly regret using them.

One member of staff was sat at their desk and the other was discussing a customer with a tradesman, they ignored us and openly discussed how a customer was driving them mad as she wanted to change her choice of flooring again, we were needless to say disappointed and will not be going back.