Heathwood Carpets & Flooring

52 Birchgrove Rd, Cardiff, CF14 1RS Directions

Tel 029 2132 0532

Reviews

Flooring for a whole house

5
From the first house visit, measuring up and bringing carpet samples, to the fitter who worked tirelessly in 33C heat and fitted my whole house with carpets and lino...all mess was cleared up and taken away.
Heathwood carpets were thoroughly professional and I would highly recommend them.
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excellent over all

5
Very pleased with the in house service - measuring and help with choice of flooring.
Mathew Ashton - flooring fitter was very tidy, polite and efficient over the two days.
My kitchen floor was his nightmare as it was very uneven in at least three areas.
My thanks to the whole team
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Fantastic service

5
Thank you for excellent service from measuring, assistance with choice and design and then fantastic fitting. I would highly recommend this company the most amazing choice and a knowledgable team. There was no pressure to purchase even after coming out to measure up and provide a quote. The floor has made a feature of our new kitchen certainly the finishing touch. We will be back in the New Year to chose a new floor for the hall.
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Unprofessional craftsmanship, unfriendly service

1
3rd Time Around - Hole in the floor

1. Time: Had a nail under my flooring, which required it to be lifted up again.
2. Visit: Flooring lifted in 3 out of 4 corners
3. Visit: Hole in the floor

A nail was missed before they installed the floor on top of it. The nail might have been there before, but why would you not check the ground prior?

Floors were lifting due to poor fit. When they tried rectifying the issue, a hole was cut in the floor.

I am speechless. I don't know how they pride themselves with professionalism. For me it was "quick and dirty" and not a welcoming customer service.

If in doubt, I am more than happy to provide pictures on request. Very unsatisfied customer experience I am afraid to say.
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Great service

5
I needed to replace a carpet in a rental property I had moved out of and only had little time to get it done in, but Heathwood carpets squeezed me into their diary and managed to get it done for me at short notice just to help me out, even though the property was miles away from their office! They did a really good job and it looked great, at a price lower than I expected. Huge thank you to the team - would definitely recommend.
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