Hartwell Kidlington BYD
Oxford Motor Park Langford Lane, Kidlington, OX5 1FH Directionshttps://www.yell.com/biz/hartwell-kidlington-byd-kidlington-3670019/#view=map
Our location
Business overview
Established in 1919 in Oxfordshire, Hartwell PLC is a leading automotive group representing Ford car and commercial vehicles. With ten locations based across the UK, we’re delighted to assist customers with their motoring needs, and have built a reputation for providing exceptional customer service and the highest quality vehicles. It’s this reputation, and the loyalty of our valued customers, that has seen us reach our centenary in 2019.
In addition to the wide variety of new cars that we offer, we have a comprehensive stock of used vehicles for sale across our network. These include models from a range of franchises, and which can suit a variety of needs. Whether you’re looking for your very first car at an affordable price, or need to upgrade your existing vehicle to accommodate your growing family, we can help.
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Reviews
Great car buying experience
5Full review can be found on Google & Trust Pilot - Avoid at all costs.
1Booked a slot to view a car at 5pm, once I arrived at the dealership I was advised that the car had been sold to someone else. Initially I spoke to a chap called Elvin who was fantastic, I asked to speak to a manager and the disgusting service was about to begin. After explaining the situation I got a half hearted apology and not much else, didn't even try and see if they had any other vehicles that may have met my requirements and came across patronising and had the worst attitude I have come across. I requested reimbursement for my travel costs which was swiftly rejected, after a back and forth he decided to turn his back on me and walk away back into the showroom. I followed and was greeted by him laying back in his chair with his arms folded, he commented 'what do you want' my response was simple, reimbursement. I was then asked to leave the showroom which I obliged as I was at this point fuming.
New car
5False claims, broken promises & Hard sell.
1Sales tried to mislead and made false claims that diesel are cleaner and tried to talk us out of petrol.
Deliverly estimated 6th July 2017 and updated on 11 May to October and available for 1st Sept.
2nd Sept we were told looks like car being manufactured in early October.
Hartwell Ford PLC have no customer care whatsoever.
But at any time we could have a new diesel.
Than you have the hard sell of diamond brite paint protection,gap Insurance,leasing or HP.
Than the sales assistant will beg you to make sure you give good feed back when you get the customer survey form from Ford Chairman.
As of 1st October the car may be available end of this month.
Spokes person from Hartwell PLC head office now confirms Ford are not manufacturing petrol kuga for UK market and i was advised by e-mail to find another car dealer ship.
Hartwell Ford PLC have no customer care.