Hardwood Floor Store Direct Ltd

  • Tel: 0800 7813519

Unit 2-1, Rosendale Way, Blantyre, Glasgow, Lanarkshire, G72 0NJ

Ratings and Reviews

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2.1 8 reviews 8
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Reviews

1
Avoid!
Customer service is unbelievably poor. I placed my order, confirmed size of room on 2 separate occasions and the day the guys turned up to fit the floor they did not have enough wood. Even although I stay a 5 min drive from the store no one was prepared to arrange to collect the required wood. They left without clearing any of their mess and never told me that they had not completed the job. One of the workmen also decided to go upstairs and make use of my bathroom without asking if it was okay to do so. I called the next day to get the matter resolved and had nothing but hassle, I was subject to a mouthful of profanity from the owner. I had to chase them up several times over a matter of weeks and listen to constant lies and contradictions. They seem to have a tag line in this place -'there is nothing we can do about it'.
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1
stay well clear please
Guy who runs shop called James is a total w@nker. My wife had to stop me from going there to punch his face in.. Has no respect whatsoever . didn't yous the company because of him ,guys attitude is worst ever.
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1
flooring
always let you down stay away
30 Sep 2015
let down 3 times by them then they forgot a bar for the floor said they come the next day but guess what never showed up so if anybody reading this don't go near them go somewere were they no what their doing this company is full of rubbish bad bad bad
30 Sep 2015
I hope they read their reviews
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1
Terrible company
I had hardwood flooring fitted throughout my house by this company. When fitting they damaged one of my fire doors. They then had the audacity to demand full payment on completion without fixing the door. They even threatened to rip up the flooring if they did not receive full payment without fixing the problem. Stay clear of this company for fitting. No problems with the flooring itself.
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1
STAY WELL CLEAR OF THIS COMPANY
AVOID AT ALL COSTS VERY BAD SERVICE AND BAD WORKMANSHIP ALTHOUGH THE FLOOR WAS FITTED 18 MONTHS AGO WE HAD COM PLAINTS ABOUT IT BUT JUST NOTICED WATER COMING UP THROUGH FLOOR BOARDS ON FURTHER INVESTIGATION NOTICED THAT WHEN FLOOR WAS FITTED ON TO A STONE FLOOR THE RADIATOR PIPES WERE IN PIPE/CABLE TRUNKING ALONG THE WALL WHEN EDGING WAS FITTED USING A NAIL GUN IT HAS WENT RIGHT THROUGH AND PUNCTURED INTO THE RADIATOR PIPE AND HAS BEEN SLOWLY SEEPING OUT OVER A VERY LONG PERIOD OF TIME AND THE WATER HAS BUILT UP IN THE TRUNKING AND LEAKED OUT UNDER THE LAMINATE FLOOR WE NOTICED THE WOOD STARTING TO SWELL AND CURL UP AT THE JOINTS GOT A PLUMBER OUT AND NOTICED THE NAIL RIGHT THROUGH THE RADIATOR PIPE WE THEN INFORMED THE SHOP ONLY TO BE TOLD THAT THIS WAS NOTHING TO DO WITH THEM AND THAT WAS THE OLD BUSINESS AND THIS WAS A NEW BUSINESS THEY WERENT GOING TO DO ANYTHING ABOUT IT ALTHOUGH IT HAS THE SAME TELEPHONE NO AND THE SAME GUY RUNNING IT I HAVE ONLY MARKED ONE STAR RATING{ AS MUCH AS I HATED TO } AS I HAD TO WRITE THIS REVIEW ONCE AGAIN AVOID AT ALL COSTS
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