Halls Garden Centre

Over 60 Years of Customer Service

211 Chester Rd, Sutton Coldfield, B73 5BD Directions

   Now closed Open Saturday 09:00 - 17:30

Why Choose Us?

Child Friendly
Local Business
Expert Advice

Business overview

Customer service is at the core of all that we offer, so whatever your requirement, we have someone who is only too willing to assist and advise.

Welcome to Hall's Garden Centre, we have been established for over 60 years and the same family continue to independently run two Garden Centres, an Aquatic Superstore, Restaurant and Showroom. This is very important as it means we are close to our customers who rely on us to provide impartial advice and value for money products. Our Aquatics Superstore is one of the country's largest and best known suppliers of pond and aquarium products, fresh water and marine fish.

Photos

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Our beautiful Japanese garden at Halls Garden Centre, complete with plenty of large koi and other breeds of fish.
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Products & Services

aquarium & pond supplies

aquariums

artificial flowers

artificial flowers & plants

barbecues

baskets

bone meal

climbing frames

fish tanks

garden equipment

garden furniture & ornaments

garden plants

garden play equipment

garden pots

garden sheds

garden swings

garden tools

greenhouses

hanging baskets

hedging

horticultural nurseries - retail

log cabins

manure

plants

playhouses

pond plants

railway sleepers

sheds, garden buildings & garages

shrubs

summerhouses

trees

tropical fish

turf supplies

water gardens

artificial grass

water garden services

Reviews

Bad customer service

1
Very rude staff. Feel really unwelcomed and out of place.
Staff are busy chatting to each other and not bothered about customers.
Will not be going again.
Customer service stinks.
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Personal experience at Halls Garden Centre

3
I have been to the centre many times. But my experience yesterday was not very good.

One particular staff, literally let the door close as I was coming through then muttered sorry. I then went to ask for some advice at the tills. My response was a 3 word response by the same person who turned to finish his conversation leaving me standing in surprise. Because of poor customer service I took my custom to another store.
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Avoid!

1
Order No. 333579: 3 weeks after paying £420 for a Shed: they cancelled my offer. Offered refund, and 5% discount off option to re-purchase alternative 7x7 wooden shed (RRP £529).
Asked for the alternative, as a replacement at no extra cost (Consumer Rights Act 2015).
Rather than supply at cost, David Coton (Partner) refused. "We have Thousands of Customers: I can`t keep them all happy".
When I asked if he was familiar with Trading Standards and County Court options; for me to pursue a resolution to his Company breaking their Sales Contract: "I can give you the Guys name at TS, and I`ve had CCJ`s before".
Greedy, Flippant, Ignorant, Unsympathetic and Criminal. AVOID!!
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Great aquatic expetience

5
Aquatic store is great , I've used it for a number of years , I needed spares for hoselock filter system which they had but decided to opt for a new bioforce revolution 6000 with the help of Andy ( manager ) , went above and beyond to help and my pond is in great shape . Great service as always .
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Good service

5
Excellent service. I ordered some seeds at about 10am, delivered to my door early in afternoon same day. Thanks, George T.
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