Halfords

Unit 9 Almondvale Retail Park, Almondvale South, Livingston, EH54 6RQ Directions

Tel 01506 419380
   Now closed Open Tuesday 08:00 - 20:00

Business overview

Halfords sell and repair a large selection of bicycles as well as selling a wide range of cycle accessories. They also sell car accessories, car security products, in-car entertainment and navigation systems. In addition they offer a combination of complete car servicing and repairs, tyre and exhaust replacement. They also offer MOT testing.

Photos

Image of Halfords

Reviews

Shocking Customer Service and Knowledge

1
Went to store to buy a bike through my employers Cycle Scheme. Found bike I wanted, to be told that it was priced incorrectly and they would not sell it at that price. Bike is still at that price 4 weeks later. I ordered another bike, produced my certificate, they took a note of the number and advised my bike could be collected in a week. In the meantime I raised a complaint about the pricing of the bike they would not sell me, told manager would call me, still waiting. I collected my bike a week later, asked if they wanted to see the certificate, was advised that they had a note of the number and I took the bike home. A week later I got a call from branch asking that I come in with my certificate and photo ID. I went into branch and they said that's not a scheme we support, you need to bring the bike back. No apology was received, they had checked the certificate when I placed the order and accepted it. They collected bike 1 hour after I left branch. Still no apology from branch.
Cancel Update
1000 characters limit

Very bad

1
Agressive staff member then manager gives me a row tells me he seen everything which he didnt hes just as bad go to another store avoid the Livingston store like the plague unfriendly/agressive staff who seem to be getting away with it
Cancel Update
1000 characters limit

Shocking customer service:/!

1
An absolute disaster !
From not very clever staff to just rude attitude and shocking customer service.
I had booked a faulty brakes maintenance(which ive purchased as an extra service buying a bike)..the problem was just replacing tiny screws and nuts from brake regulators as they lost a tread on them(brand new bike!) and one of the lady says they can checked what is wrong with the bike but the technician gonne be next 3-4 weeks available🤢💩😡..no explanation no apology or even sorry.When i tried to speak to someone else had the same kind of „barky” explanation..i felt almost intimidated and furious to drive 12 miles and another 12 back and my sons bike is undriveable!
Absolutely shocking customer service.I got more sensible and inteligent customer service in my local butcher!
Cancel Update
1000 characters limit

Poor service

1
Just go to another Halfords :(
Cancel Update
1000 characters limit

Poor Service. Very poor experience and will not return.

1
I went to Halfords last week for three items, engine oil, transmission fluid and spark plugs. On getting there the young person manning the door looked at my list and walked away, not long there after another member of the team appeared glanced at my list and barked at me that with a list as long as my three items I should be ordering via the internet. He was rather rude and unhelpful. This is the second time this has happened to me at this branch. In response I said to him that if it was too much trouble for him I would go else-where. However he barked back that he would get me the stuff on this occasion, but in future I should go online. I hate shopping online or have anything to do with computers. In any case he was only able to offer me the engine oil and transmission fluid.
So Halfords. not only will I not go back to your store during lock down but I will never go back to your store, there's many other companies out there who would be keen for the business I'm sure.
Cancel Update
1000 characters limit