Halfords Autocentre

Sorry this is late but pin your ears back.
After a disastrous experience, with another centre, I rang Richard and was advised to take my Jaguar to him. Given all his best efforts sadly a quick fix wasn't an answer. I left my car with him expecting to be without it for a few days but no. Richard and his team not only corrected the issues but had the car back to me within one day. All the staff were incredibly helpful and understanding of my situation. I can't thank them enough. My advice would be don't look any further. Richard has pulled a team together that are brilliant at what they do. I will certainly highly recommend these guys and girls and will be using them for my repairs in future.

They get you in with cheap MOT deals and then tell you that you need to pay extra for nonexistent wear and tear ! AVOID

Took my car in for a MOT on the day it was due to run out (poor planning on my part) after an hour I was told that it had failed and it would be £600 to fix two shock absorbers, one had failed the other was near to failing. They told me I could bring it in Thursday to get it fixed. I decided to take it to my trusted garage to double check as I remembered I had a major service on it back in September, so they should be fine.

6. Six. SIX. Mechanics stood under my car to look at the shock absorbers and told me they were no where close to failing or need replacing, only a little dusting of oil and if anything, my wheels were the ones to be looked at.

So after an hour of ringing round frantically at 5pm on a Friday to rent a car or try and hitch lifts there was absolutely NOTHING WRONG with my car. I was happy to give up over £1k (£600+ for repairs, £500+ for a rent car with deposit) to get it sorted to get my Golf back.

The cheap MOTs are not worth it in the long run!

Booked car in for service at Wellingborough. I explained in detail that I couldn't get home so would be wandering around waiting and was told to bring the car early at 8am (which I did). Went back three hours later and the service had not even started. I told the guy that I had explained that I was waiting when I booked it in. His response was "normally with fleet vehicles they get left with us all day". He then said "Did you tell them when you dropped it this morning?" and "What do you want to do?" - I said I would take it away and book it into somewhere else. No apology whatsoever, and this is the third time they have done this to me at Wellingborough over the past 3 or 4 years. Get your internal communication sorted and stop making excuses please. Won't be using this garage again