Hair City Ltd

  • Tel: 0113 242 8614

16 New Market St, Leeds, West Yorkshire, LS1 6DG

Now closed
Open today
09:00 - 18:30

Ratings and Reviews

1.6
1.6 5 reviews
2 quick rates
7
5
1
4
0
3
0
2
0
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6

Opening hours

Monday 09:00 - 18:30
Tuesday 09:00 - 18:30
Wednesday 09:00 - 18:30
Thursday 09:00 - 18:30
Friday 09:00 - 18:30
Saturday 09:00 - 18:30
Sunday 11:00 - 17:00

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Business Overview

Hair City specialises in wigs, hairpieces, afro cosmetics, hair care and skin care.

Photos

Reviews

5
Ignore stupid reviews
Yes the staff in here are chilled out and yes they sell some cheap hair but I have been buying hair extensions here for years with no problems. They are always friendly and helpful and you get what you pay for. I get the cheaper extensions and they last me months so I don't know what other people are buying. Also the review below about hair dye - sometimes staff genuinely just don't know when stock is coming in I work in retail myself and sometimes it's out of their hands. Was stupid to keep driving in when you could have made a 2 minute phonecall to ask if in stock instead.
Overall I have bought hair from here for years and will continue to do so. They even sort me out with discount for being a loyal customer. Great service ignore the petty reviews!
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1
Fake hair, fake products
This place is the most corrupt place in leeds, they import fake and cheap quality hair from whatever and they used fake information in package to sell to the customer. They won't refund your money.... Be aware of this shop...
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1
Careless, uninformed liars
I don't normaly write reviews but Hair City of Leeds has reached a point where I will be no longer giving them my business. I have been buying dye with them for over a year as they stock cheap brands, however when I went in 6 weeks ago, the dye I was after was out of stock. I asked and was told by the man at the counter that they were restocking that colour "next week". This was on a Tuesday, so on the Thursday of the following week I went in and still no dye. Checked again that Sunday (the last day of "next week") and still no dye. Again I was told "next week". Both myself and my boyfriend have been checking in two and three times a week for the past six weeks, and each time the staff just brush you off and say "next week". Clearly none of them know. Clearly none of them care. When we finally demanded to know a specific date, the man working the counter admitted there was no specific date and just said to "check back". I will not be checking back, nor will I be providing them with any further business. It's unacceptable to treat customers this way as though I have the time to travel into the city every few days for months on end on the chance that someone has bothered to put in an order for new stock. Absolutely useless.
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1
HAIR CITY - NOT A REPUTABLE COMPANY
I never usually write reviews but feel I should warn other customers.I would never use Hair City, Leeds again. I would advise against anyone using www.haircity.co.uk their online service. i placed an order online and paid £5.99 for next day delivery. I didn't receive any order confirmation so emailed to check on order. They did not respond to email. on the day I was expecting the order I called the Leeds branch only to be told that my order had not been dispatched because they were 'busy yesterday' and their systems were down, they didn't bother to contact me yesterday and inform me of this but took my money and accepted my order not only that but they didn't even have my item in stock!

They called the other stores to see if they had stock but they did not have the 14inch extensions in either store

they called to tell me they had the 16 inch but that would cost me an extra £20.

I informed them that under the circumstances and for the inconvenience they had caused they should be sending me these at no extra cost. they refused. after much negotiation I managed to get the manager to agree to send me the 16inch they said they would be dispatched the same day and I would get them the next.

Low and behold the next day they were not delivered. I called the Leeds branch and spoke to the Owber, Taz, he couldn't even give me an idea if my order had gone out. he was rude, unhelpful and blatantly didn't care about the customer at all. He was talking with other customers while I was on the phone, and actually said to me"what's your problem lady"!!! My problem is you have £100 of my money and I don't have my goods!

I am currently £100 out of pocket and I am seeking to take legal action to recover my money

Hair City are not a reputable company and quite frankly I have no idea how they are still in business
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1
Hair City
I went into this shop in good faith to get what they call human hair, I have never entered a shop where

there are no prices on goods, I got 2 pieces of the expensive human hair and paid £40 only to get home and discover that half of the pack has been taken out and the hair was dyed and fake, I am so pissed off about this , how they can carry on ripping off consumers most of which are black africans , It's about time we boycott these jokers , it's not about the money but the principle as a consumer I expect to buy what I pay for , I hope something is done about there rogue traders
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