Hafele Ireland Ltd

Unit 1 Abbey Business Park, Mill Rd, Newtownabbey, BT36 7EE Directions

Tel 028 9085 9416

Reviews

don't expect competence or good customer service

1
made a duplicate pending payment of £1300 from my current account leaving me not enough to pay my mortgage. Sales promised one of the duplicated payments had been cancelled but the funds are still not available in my account the following day. Called back to accounts today, the staff were not apologetic and seemed to be blaming the bank instead of taking responsibility. An attempt to transfer the call through to sales before 5 oclock demonstrated the incompetence of that particular member of staff member. Her manager had already gone home for the day and I can only imaging that the sales dept weren't going to pick up the phone at 10 to 5 either. The call was cut off at 1 minute to 5. Calling back at 1 minute to 5 I got the our office hours are... message. Appauling customer service from a lacklustre staff with a clock off early for the day culture, nothing is our fault culture. I'll take my business anywhere but here in future
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customer comes second

1
very poor service
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