H H Payne & Son Ltd

St Joseph's St, Tadcaster, LS24 9HA Directions

Tel 01937 833355

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Reviews

Heating problem fixed quickly and efficiently

5
I requested a visit to fix a problem with our electric heating system, I suspected that the pump that sends the hot water to the radiators had failed. The plumber arrived on time, managed to get the pump going rather than having to replace it and waited for the radiators to get heat through to make sure everything was ok. The service I received was excellent, at a reasonable price and I will definitely be using Payne's again.
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Good quality plumbers

5
Have sorted out several problems for us and installed 2 bathrooms, both look brilliant. Staff are polite and clean up after themselves.
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Avoid the office ady who deals with heating

1
The office lady is extremely difficult to deal with, basically saying there was no problem with our boiler, why else would I be calling HER!!! Im almost always polite with people but she really made me lose my cool, there is something not right with her! The chap that came out to work on the boiler was fine, get rid of the office lady and get better reviews.
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Clearly busy enough not to worry about their reputation!

2
Unfortunately my lasting impression of this company is not good. The actual work done was excellent, however my choices of products were ignored and others fitted without consultation. I was advised on aspects of the job which resulted in around a day’s work, only to find that no product could be found to properly fit the newly created space and I had to endure ‘infills’! The invoice detailed hours ‘spent on site’ which were not accurate and when polite enquiries made (as invited on the invoice) the response was hostile and excuses made about this actually meaning time in the workshop too. All in all approx. 10 hours overcharged – not counting the wasted work ! Very poor attitude which I have subsequently heard from others is not unusual.
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Brilliant service, exceptional quality

5
I’ve used Payne’s for a number of jobs required around my home, from central heating and boiler repairs, to fitting a new dishwasher into a cupboard (and other odd jobs). I’ve always found their service to be reliable, going above and beyond the job requested. For example I wanted a dishwasher fitting into a cupboard where no dishwasher had gone before. Not only did they provide advice on the type of dishwasher to buy but they carefully deconstructed the cupboard, fit the dishwasher and then built the cupboard back around it so it fits seemlessly. I would Highly recommend Payne’s. BEST plumbing team I have come across
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