Golden Fry Fish & Chips

193 Durham Rd, Sunderland, SR3 4BX Directions

Tel 0191 528 4703


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Frustrated customer

Will not be ordering again.
Have been a loyal customer for a number of years now and never had a problem until tonight.
After finishing work in Scotland at 5 o’clock and not getting home until 10 I’ve rang up and placed the same order I always do to the same address for it to turn up an hour later (11pm when I am now unable to order from anywhere else’s as everywhere is now shut!) to find the total wrong order in the bag (I assumed no big deal I would just ring them and they would comeback and exchange,HOW WRONG WAS I!?)
Was told they have no food left as they have started closing the shop (30 minutes earlier than the internet states) and there’s nothing they can do as they’ve obviously deliverd my order to the wrong address, I’m fully aware no one is perfect and mistakes and mistakes can be made, although I believe they should should be rectified which they have not!
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Best chippie in town!

The ONLY F&C shop in Sunderland I use and I've been going to it for about 12 years! It's consistently clean and wholesome, staff are friendly and helpful and the fish is to die for! Shame they don't do plaice as I'd much prefer plaice rather than cod!
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