Franklins

13-15 St. Botolphs St, Colchester, CO2 7DU Directions

Tel 01206 563955
   Now closed Open today 09:00 - 17:30

Business overview

Discounted Prices- All Leading Makes.

Please call us or visit one of our stores for Sales, Part Exchange, Service, Rental & Parts.

Photos

Image of Franklins
Sewing Machine
Sewing Machine

Products and services

Domestic sewing machines

Industrial sewing machines

Sewing

Sewing machine repairs

Sewing machine shops

Sewing machines

Reviews

Miserable staff
2
I live in a Colchester so this is my most convenient craft shop. I am a fairly frequent visitor ... and to be honest I’m not sure I’ve ever shopped in a store with more miserable staff.

I’m tending to do more shopping online as a result ... it’s just not a pleasant experience.
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Great store
5
I have had wonderful service, these people have a huge amount of knowledge about the products they sell. Thank you for being so helpful.
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Gloomy
2
Franklins is a large, long running family owned shop. You'd expect the staff to be warm, welcoming and helpful but they never are. I've been shopping in there for years and have always been treated like an annoyance. They must train their staff to give the same frosty, condescending and irritated reception. It's like they think customers are a pest. If you ever mention what machine you have they'll slate it with no thought or tact. They make you feel stupid. One lady can't even bare to look at the customers she serves. Is laughter illegal in Franklins? Maybe they save it for trips to the bank as their prices are so high. If they were a bit more cheerful, chatty and kind they might find business improves. That's what would make the difference to a store stuck in a 50s time warp of gloom, icy service and silence. Sewing for many people is a creative, fun hobby and that should be the atmosphere in store. Look after your customers and they will look after you. Grumpy old sew and sews.
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