Flamesurge UK Ltd

187-189 Warwick Rd, Solihull, B92 7AW Directions

Tel 0121 706 3451
   Now closed Open Tuesday 09:00 - 17:30

Business overview

We are a retailer and installer of Wood-burning, Multi-Fuel, Gas and Electric stoves, Gas Fires, Electric Fires and Fireplaces. We are open 6 days a week and employ our own fitters

Flamesurge UK Ltd ( www.flamesurge.co.uk ),retail and install wood-burning, multi-fuel, gas and electric stoves, electric & gas fires and fireplaces. Based in Solihull we are open 6 days a week from 9am until 5:30pm. We offer a full and free quotation service and employ our own fitters. We are supported by all of the major brands and have a very large selection of fires on display. Our fitters are HETAS and Gas Safe registered so please check out our website at www.flamesurge.co.uk or come and visit the shop.

Photos

Image of Flamesurge UK Ltd

Products & Services

cooker, stove & oven retailers

fireplace installers

fireplace shops

flue maintenance

gas fire installers

gas fires

wood burning stoves

fireplace accessories

fireplace surrounds

fireplace restoration

Reviews

Ripped off! Taken orders and cash then ceased trading.

1
***Ripped off! CEASED TRADING*** We previously had some work done by Nigel so when we moved house he was first port of call for new log burner. He came to do a home visit, provided a written quote asking for 50% deposit. We emailed back accepting the quote and sent the 50% deposit... and then we heard nothing! Just visited the shop and it’s been cleaned out. Ownership of the LTD company changed at companies house. He did the quotation for us on January 13th 2020. We paid on January 19th 2020. Nigel appears to have resigned as director of his LTD company on January 27th.
Not returned any of our calls and we don’t think there is much chance of getting anywhere but will be pursuing now through legal channels with the new owner recorded at companies house. Hope no one else has been ripped off like this. Very disappointed to say the least!
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Excellent fire and service

5
After recently telling Nigel and his team at Flamesurge that I was looking for a fire, he arranged a personal viewing late on a Saturday afternoon to view all the options. His teams knowledge was excellent and his array of fires are beautiful. The fire we brought couldn’t be found anywhere else locally and was very easy to install. It finishes off our living room perfectly. Thank you Nigel. I would definitely not go anywhere else other than to flamesurge.
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No after sales service Nigel Dunn or Ben will not call you back

1
We had a log burner fitted by Flamesurge. We then needed a new rope seal that fits around the door. We ordered twice from Nigel Dunn but it never materialised. We went into into the shop again and he said he would not charge us as it had not been ordered but when one was delivered he charged us £20 and it turned out to the wrong one. I phoned Nigel Dunn and as usual no answer so I left a message but he didn't come back to me. I
Decided to order it myself and got help from Simply Stoves who were really helpful and send me a link to Stovax spares and I received the correct part. Flamesurge do not deserve any business as they are not interested in after sales.
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DO NOT USE

1
Nigel Dunn, owner of Flamesurge Warwick Rd Solihull. Had a log burner fitted by Flamesurge, Nigel came out on last day of fitting. We told him we were unhappy about the flue, and how it leaned against the guttering. After a heated discussion, he eventually agreed to rectify the issues we had. He promised he would return in 2 weeks. After 2 recorded delivery letters, and no response, we got in touch with Hetas, who have since condemned the log burner, and struck Nigel Dunn off their register. Nigel Dunn, failed to respond to both Hetas, and ourselves, regarding the dangerous workmanship og the fitting of the log burner. The reasons for the log burner being condemned are endless. This man, put our lives in danger, and refused point blank to do anything about it.
We have since found out he has had a few companies in different names, which go into liquidation, then he opens a new company.
DO NOT USE THIS FLAMESURGE SOLIHULL LTD, FLAMESURGE, on the WARWICK RD, SOLIHULL, OR NIGEL DUNN
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