Flame Guru Ltd

My name is Darren and I have been in the plumbing & heating industry since the 1980s. I served and completed a JIB indentured plumbing apprenticeship with a local company that has long since gone called J H Fryer Ltd, based in Derby.

I have worked in both the domestic and commercial sectors as a plumber, gas & heating engineer in multiple and diverse roles such as installation, repair, service, maintenance, repair and technical consultation. The types of client are varied ranging from the BBC (Yes, I made it to DIY SOS and not rogue traders –thank you!) to many of the blue-chip FM companies such as Carillion, Mitie, Babcock’s etc., to domestic house holders.

My experience and knowledge empower Flame Guru to have competency and expertise to provide a range of dependable and trustworthy services to the consumer in regular working hours and in the event of an emergency a positive response through its dedicated reactive service that operates continuously.

In terms of conduct, we seek to be “Avant Guarde” with our business model directed in a mission to re-establish consumer service values that are becoming less important in today's world.

I believe in the saying “A fairs days’ work for a fair days’ pay” and Flame Guru, will by its consistent adherence to the service pledges as set out below provide a commitment to minimising a negative consumer experience.

We pledge to:

To be fair, honest and transparent in the pricing of all works

To carry out all work with the optimum levels of quality, skill and cost efficiency

To adhere to current Consumer law as defined in the Consumer Contracts Regulations 2013 and the Consumer Rights Act of 2015.

To maintain the principles of excellent communication and punctuality

To always treat the client as an individual and in a respectful and approachable manner.