First Central Insurance Management Ltd

Central House, 25-27, Perrymount Rd, Haywards Heath, West Sussex, RH16 3TP Directions

Tel 0333 043 2066
   Now closed Open today 10:00 - 14:00

Business overview

Insurance simply driven

1st CENTRAL offer a 5 Star Defaqto rated car insurance product and has provided over 1 million car insurance policies since establishing in 2008. 1st CENTRAL provide a 24-hour car insurance claims helpline, based in Sussex, and use anti-fraud technology to help lower the cost of their customers premiums. 1st CENTRAL is a business name used by First Central Insurance Management Ltd. which is authorised and regulated by the Financial Conduct Authority (firm reference number: 483296).

Products & Services

breakdown cover

car insurance

young driver insurance

womens car insurance

vehicle insurance

legal expenses cover

personal accident cover

excess protect cover

hire car cover

Reviews

SCAMMERS AVOID AT ALL COSTS

1
Awful company will never use again. Stick to some of the more customer service based ones, my car broke. And upon cancelling the pay monthly policy I was advised I would be charged £156 just to cancel? My insurance was £45 per month. Robbing c***s I’ll be glad to never deal with them again.
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Rip off

1
Rip of insurance company, refused to refund in fall my policy when my insurance date hadn't even come into force due to unforeseen circumstances and I had to cancel with them.
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Poor service, extremely rude agents

1
My wife was involved in a hit and run, she was alone, shaken up and in pain bar for some kind witnesses. On getting there, I was greeted by the police who were taking a statement off my wife, I proceeded to get in touch with her insurers to help report the incident and get the ball rolling re vehicle recovery etc.
The agent that took the call was extremely rude, didn’t show any empathy and insisted on speaking to the police to inform them to recover the vehicle, the policeman said this wasn’t his responsibility, told the agent I was outside in the cold with a 10 month old baby and an injured wife ........ he said “that is not my problem” and threatened to hang up on me if I didn’t give the phone to the police.
It’s a cheap service, and you get absolutely ridiculous and aggressive agents. AVOID AT ALL COST!!!!
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The WORST insurers ever - AVOID!!!!!

1
The worst, most incompetent company I have ever dealt with - AVOID AT ALL COSTS!!

I purchased a policy with them months ago and had a hiccup with the proof of NCD which couldn't be accepted. This was ongoing for about 6 months until they finally sorted it out and accepted it as proof. Then, about 1 month ago I wanted to add a 2nd car to my policy. Sounds simple right? Wrong... they're now chasing me again for proof of NCD (which has already been provided and accepted) and to add insult to injury, have created a duplicate account in my name so I'm unable to login to the customer portal in order to review the documents. All correspondence does not include my policy number so I have no way of finding my information in the emails they send... I went for them because they were a £100cheaper than the competition - I wish I just bit the bullet now and paid the higher price.As soon as my insurance is up I'll be gone!! If you're considering going with these unprofessional amateurs, DON'T!!!!
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Cheap Prices to Entice and Fleece Unsuspecting Customers

1
This comany is cheap for a reason but don't be fooled since it is to ramp up costs at every opportunity. Like a fly trap you are lured into a false sense of security but must pay charges to keep your cover or be fined heavily if you choose to leave. It is a crude money making exercise with no ethical or moral condideration. They could not care less about retaining custom as there are plenty more unsuspecting new entrants ready to be milked like 'cash cows': BUYER BEWARE!!
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