Falcon Security Solutions Ltd

North Wing, Agricultural House, Sandhurst Road, Winchcombe, Gloucester, GL2 9RG Directions

Tel 01452 227271
   Open 24 Hours

Business overview

We are experts in all aspects of security. Burglar Alarms, CCTV and Access Control Systems to Keep Your Property Safe

Falcon Security Solutions is a family business staffed by engineers, not salesmen. Our priority is keeping our customers satisfied. You’ll find our service friendly and personal, as well as highly professional. Unbiased advice you can rely on. We are not tied to any manufacturer which leaves us free to recommend the best solution for your real needs, not just the package a supplier is promoting. Competitive prices, guaranteed workmanship and after-care that will leave you feeling safe and secure. Full NACOSS GOLD accreditation Falcon Security Solutions has been awarded the sought-after NACOSS GOLD accreditation. Our engineers are fully trained in the design, installation, testing commissioning and maintenance of fire alarm systems to the highest industry standards. We are independently audited every 6 months to ensure that our high standards continue. FREE SURVEY (WITHOUT OBLIGATION)

Products & Services

access control

alarm installation

alarm maintenance

alarm systems

cctv

cctv installers

entry systems

home security

industrial security

intercom systems

office security

security companies

surveillance

smart water

smoke cloak

school security

security gates

farm & estate security

commercial fire protection

domestic fire protection

fire extinguisher supply & service

burglar alarms & installation

commercial and retail CCTV systems

central station alarm monitoring

digital communicator, dualCOM or RedCARE

Reviews

What Service?

1
Service non-existent. They installed a digital recorder in 2018 as a replacement for the existing one that came with the house. Just prior to lockdown I asked the director if he could quote for new cameras, he said "send details" which I did. Assumed he would be working through lockdown from home at least, especially given their business and his position as director. Nothing heard, spoke to him in June, he didn't remember my e-mail so I sent copy. His office replied the next day saying he was out of the office that day but they'd get him to quote. After a week, reminded on 19 June - nothing. Here we are, & another 2 weeks down the line, still nothing. OK, we are in difficult times but as always "communication" is key. If a company is overwhelmed with backlog work, tell customers! My perception is that Falcon Security Solutions simply ignore customers hoping they'll go away. As Basil Fawlty once said "this business would be great if only the customers didn't get in the way".
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Great installation, poor after sale customer service

1
We had the security system installed 2 years ago. Which we were very happy with. However the customer service has been poor since. Ongoing maintenance costs are excessive. One of the main batteries went dead, they turned up to replace it. No mention of cost then got billed for £125 a 5 minute job. When we questioned this we were ignored, then sent a final reminder. Service cost are excessive too.
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