1000 Great West Rd, Brentford, Middlesex, TW8 9HH Directionshttps://www.yell.com/biz/essence-cars-brentford-6270253/#view=map
Essence offers more than a chauffeur. We provide a personal service tailored to each clients needs.
Our service is unique because we value a real human relationship with our customers. That is why our drivers are frequently asked to do more than simply drive: they can provide a concierge-style service and act as a trusted personal assistant. We often find ourselves carrying out tasks such as picking up deliveries, buying tickets even taking a cat to the vet!
This is only possible because of the trust that exists between us and our clients.
Wherever you wish to go, well take you there.
We offer a range of executive travel from luxury airport transfers to luxury tours of the capital city.
Visit our website or give us a call for more information.
Products & Services
uniformed driver hire
chauffeur driven car hire
luxury taxi cars
transportation for roadshows
central london luxury tours
Didnt confirm, and didnt turn up.1
Saw this as a sign and booked another car 3 days before my wedding. Called Groupon who initially told me that they couldn't refund as the voucher had been cashed in (Note - before the hire had been completed!) Wedding day came, but no Bentley from Essence...
Eventually got my money back from Groupon but be aware when booking these guys... I was informed from Groupon that Essence no longer had a Bentley available and they were offering an alternative company.
Be very aware when booking with this company... I would give 0 stars, but i cant.
Excellent personal service - Thank you!5
We will certainly contact you again when we come to London.
Groupon deal wedding fiasco1
Nonetheless, on the morning of the wedding the company then called me to tell me that the car had apparenty been in an accident on its way to me (4 hours ahead of its scheduled arrival time) they then offered me the following alternatives: a people carrier, a Mercerdes E class (which i could have gotten from a local cab firm for a quarter of the price), a Bentley convertible (minus the chaufffer). The firm knew exactly what the car was intended for (transport for the bride) yet they offered no suitable alternative, which bride turns up to her wedding in a people carrier. additionally, the cars that they were now offering were of a lesser value and another alternative did not have the chauffeur as it was a yet they were not going to even offer any type of renumeration for giving a service of a lesser value to what I had originally paid. The firm expressed no remorse were very 'matter of fact' and only offered a refund, which my opinion isn't good enough as they were responsible for leaving a bride stranded on her wedding day.
So if you want a reliable service then I would NOT use this service, as I honestly don't believe that they have the cars that they claim to have. Additionally, when i asked them to see proof of the accident for the wedding insurance purposes they refused. they are very unhelpful and lack in customer service. Quite frankly I would not recommend them and would spend my money elsewhere.