Empire Cinemas

Sunniside Leisure, 4 Lambton St, Sunderland, SR1 1TP Directions

Tel 0871 471 4714
   Open today 09:45 - 21:30

Business overview

Empire Cinemas shows all the latest releases and sells refreshments and snacks.

Photos

Image of Empire Cinemas

Products & Services

Student Discount

Gift Vouchers

Air Conditioning

Provided by The Local Data Company

Reviews

dodgy

1
me and my two friends tried to get in to watch Whitney Houston declined access because we had our school uniform on despite the fact we were fifteen.brought all our kets and sadly had to go to louis louis's .ruined our day.
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The magnificent team l

5
The staff at the empire cinema Sunderland are absolutely fantastic in every possible way their willingness to help is exemplary my husband has Alzheimer’s the staff have helped Charles so much giving guidance and individualised care what a wonderfull team your company should be so proud .a great example of young people lift our spirits
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Poor customer service

1
The service recieved from the staff was absolutely horrendous. I mean that's if i ever got in to see the film to comment on the screen quality, first I ask for tickets to see the nun, they refuse and ask for ID. Now im not quite sure how many people have ID with them at the age of 15. Yes they need to check, but staff could atleast be polite and understanding instead of being plain rude and demanding. I know I will not be going back as parents arent happy at all and would much rather go to vue or Cineworld any day
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cinema

4
The Empire cinema Sunderland is located in the town centre it is very close to the shops and only a few minutes walking distance from the train and bus stands. It is close to a number of restaurants including Nandos ad Frankie & Benny’s, they also offer free parking to customers. I have only bee to this cinema at quieter times but found staff to be attentive, there is the usual cinema food sweets and drinks. There is a total of 12 screens at a vip room located in 4 of these. I had a good all round experience at this cinema and would recommend it.
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Review from a regular visitor

4
I am a regular visitor of this cinema and I find that the service quality I have received is inconsistent. Sometimes the staff at the food section seemed to be just taking their time in serving customers and sometimes the staff were attentive and efficient. It is good to know that you could purchase the movie ticket from either the box office or from the food section. It was nice to be able to get free parking when going for a picture at this cinema. In terms of the screening, I find that the advertising before the actual film could sometimes last as long as 20 minutes. The seats are comfortable and there are always plenty of spaces to choose from.
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