Element Gas & Heating Ltd, Birmingham

Business overview

Keeping your warm!

Element Gas & Heating Ltd has developed diverse and successful gas & heating solutions for businesses and individuals. Originally providing to local communities we have grown as a company and due to the demands of the market are now able to offer a competitive service solutions.

From broken boilers, dripping taps to central heating and radiator repairs, Element Gas & Heating Ltd are here to help you and your home. Specialists in the heating industry, our services include boiler installations, gas certification *cp12*, central heating, gas appliance installations, cooker and hob repairs and much more. Whatever your requirements, we will ensure you receive a service that is second to none.

Element Gas & Heating Ltd delivers successful services to clients seeking high level workmanship & trust in this challenging and competitive industry by providing innovative, tailored and bespoke quotation & work solutions. Satisfaction productivity is enabled through our advanced service strategies, engineering knowledge and experience, advanced systems technology, in-house specialists and results driven ethical.

Our mission is to provide superior and cost effective services through diverse and results commanding plumbing & heating solutions, ensuring clients objectives are our main focus.

We are one of the only gas & central heating companies in the Midlands to provide a service level agreement and we are also able to provide an all inclusive service with no hidden costs .

Photos

Products & Services

BOILER CLEANING, SERVICING & REPAIR

BOILER ENGINEERS

BOILER INSTALLATIONS

BOILER REPLACEMENTS

BOILER SERVICE & REPAIR

CENTRAL HEATING BOILERS

CENTRAL HEATING EQUIPMENT

CENTRAL HEATING INSTALLATION

CENTRAL HEATING SERVICES

GAS APPLIANCES

GAS APPLIANCES RETAIL & SERVICING

GAS APPLIANCES RETAIL AND SERVICING

GAS CENTRAL HEATING

GAS COOKER INSTALLATION

GAS COOKER REPAIRS

GAS COOKERS

GAS DETECTORS

GAS ENGINEERS

GAS INSTALLERS

GAS LEAKS

GAS SAFETY

GAS SAFETY CHECKS

GAS SERVICING

HEATING ENGINEERS

LANDLORD SAFETY CERTIFICATES

POWER FLUSHING

GAS SAFE REGISTERED

UNDER FLOOR HEATING

HOT WATER CYLINDERS

RADIATOR REPLACEMETS

RADIATOR INSTALLMENTS

RE-PLUMBING

SYSTEM BOILER

COMBI BOILER

VALIANT APPROVED CONTRACTORS

BAXI APPROVED CONTRACTORS

MAIN APPROVED CONTRACTORS

Reviews

TerryG-56

10 Nov 2023

shocking unprofessional customer service/care

2

i have been a customer for the last 4 years...i chose this company because i was impressed with their professionalism ..however, over the last two years they have lost their good and professional engineers and their replacements are not of that calibre in terms of reliability and transparancy ..an additional job i gave them last December at one of my properties ..the engineer stole an electronic expensive device which was tracked and proved as stolen from the address..this week they have let me down very
badly and the manager was not bothered when i contacted him ..very unprofessional guy on main phone line when you call ..says .ell....ow !!!! and does not follow things up ...i would not recommend this micky mouse outfit to anyone..used to be a great outfit but not anymore..shocking level of customer service.

Business Response 11 Nov 2023
Dear Terry, We appreciate your feedback and sincerely apologize for the negative experiences you've had. We take these matters very seriously and are committed to resolving the issues. Regarding the recent incident involving the missing device, our engineers have denied any involvement, but we take this matter seriously. We recommend contacting the police to investigate further, and we are fully prepared to cooperate with any inquiries to resolve this situation. We also acknowledge your concerns about the changes in our team and the quality of service you've received. We are actively working to improve in these areas and regain your trust. Your feedback is invaluable to us, and we are committed to addressing these issues promptly. Once again, we apologize for the inconveniences you've faced, and we will do our utmost to ensure your future experiences with us are positive and professional. Your Sincerely, Element Gas & Heating Ltd

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SuA-12

11 May 2021

Poor aftercare. Stay away!

1

My builder used this company to fit a new boiler. Initially had issues with the incorrect fitting which they challenged but came back to fix. Since then boiler stoped working due to pressure droping (only used for 3 months) No leak anywhere in the house. These might dress well and drive company marked vans and give you great sale pitch about their service. However they are expensive and aftercare is poor. They make excuses for poor qaulity and fob you off or offer to do thing with a charge. They came to check only when they charged for a service and said nothing wrong with boiler. Luckily called vaillant warranty and they fixed the issue but indicated poor quality control of installation if system getting dirty within a year. Will cost a further £400 to clean. Stay away from these to prevent stress and increased costs. Worst experience ever! I'm sure they'll reply to this review with more excuses. Dont take the risk!

Business Response 12 May 2021
Dear Mr Ali, We are extremely sorry for your negative experience. As previously replied to your bad review left on our Google page, we have only installed your boiler and cover that only and not your entire system. Element Gas & Heating Ltd can not take liability for works carried out by other contractors. We have provided you with a quote just in case your contractors who installed your radiators and pipework fail to come back for the works they completed where problem persists. If you would like to discuss this further with our management please feel free to call us on 01212959888 many thanks. Kind regards - Element Gas - Admin

Business Response 23 Oct 2023
Dear Rita, Thank you for reaching out and sharing your concerns. We truly value your feedback, and we apologize for any confusion regarding the pricing for the diverter replacement on your boiler. We understand your frustration and would like to clarify the situation. Our engineer’s initial quote of roughly £280.00 was based on their assessment of the expected workflow. They also stated that this price was for a similar job done 2 years ago.However we did provide a fixed quote via email before the job which was accepted by yourself, resulting in the final invoice of £403.79 inclusive of Vat as quoted. Also the Baxi 105e diverter valve is £338.40 from city plumbing. Regarding the quoting process, typically our engineers do provide estimates based on their professional judgment. Your feedback is essential to us, and we genuinely appreciate the opportunity to address your concerns. Sincerely, Element Gas & Heating Ltd -

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WhiteClock21

19 Mar 2021

Best tradesmen we have ever had

5

We had fantastic service from these guys. very professional and friendly.
we had a leaking boiler, they came out diagnosed free of charge. gave us advice.

we went onto have a boiler replaced at a good price, they even found and fixed a gas leek to our cooker at the same time. can not complement them enough. Bill Wednesbury

Business Response 19 Mar 2021
Hi Bill, thank you so much for much for your kind review! Kind regards Element Gas - Admin team Kind regards - Element Gas admin team

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JoannaK-100

07 Jan 2021

Job completed quickly and to a high standard

5

Element Gas were available and willing to help in an emergency over Christmas when I had a leaking boiler. They fixed the problem quickly and secured the boiler as new parts had to be ordered. The parts were replaced soon after, job was completed quickly and to a good standard. I was asked to inspect the works before I signed it off. Very professional and good service.

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MarkM-1109

22 Sep 2020

Excellent company

5

Element Gas came to fit a new Boiler and change our original heating system. From the first meeting they were very professional in their approach and the only company to explain exactly what needed to be done and why, the quote was very clear and communication throughout the job was excellent, the engineers who came were very polite, tidy and nothing was too much trouble for them, they even hid a gas pipe very cleverly for us, the whole job from start to finish was expertly carried out and I won't hesitate to call them for any of my plumbing or heating needs in the future, so call them you won't be disappointed.

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Monday	08:30 - 17:30
Tuesday	08:30 - 17:30
Wednesday	08:30 - 17:30
Thursday	08:30 - 17:30
Friday	08:30 - 17:30
Saturday	10:00 - 14:00
Sunday	Closed

Element Gas & Heating Ltd

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Business overview

Keeping your warm!

Photos

Products & Services

Reviews

shocking unprofessional customer service/care

Poor aftercare. Stay away!

Best tradesmen we have ever had

Job completed quickly and to a high standard

Excellent company