Electrical Logistics

Awful company turned up at my house at 06.50 without notification said they tried to ring me day before . 5 of us and our dog did not hear a thing my daughter and myself were awake at 6.45 did not hear thd doorbell ring absolute joke of a company phoned them to complain was confronted by an argumentative employee with an attitude

Terrible company

AVOID AVOID !!!

Fridge door was not closing properly. I called on Wednesday at 4pm and repair was booked for 7.30am the following morning.

Engineer arrived on time, resolved the issue within the call out and my fridge freezer was back in working order.

I was impressed at the speed of service. Staff were friendly and courteous from start to finish.

I would definitely recommend.

I was informed by Hisense that this company would be carrying out a repair for them for a hob that was DOA. I was given a link to an online document used to follow progress, and I was given a date for the engineer visit, being told that I would be contacted the evening before to confirm a 2 hour window for this.

This did not happen, I twice contacted the company by telephone to ask what was happening and both times was promised a call back, they did not keep this promise.

I then spoke with my retailer who chased up Hisense, (which I could see from the online document), trying to get information from the company. They did not respond.

Several days later the retailer agreed to take back the item, 2 hours after a replacement was installed I received a call from the company to inform me that they would be sending an engineer.

Please do not use this company BEWARE they are absolutely disgusting and they should be ashamed the way they treat and lie to people!
We purchased a Sharp tumble dryer for my elderly mother on the 19th of December 2022 we didn’t receive the item until the 18th of January 2023. We then discover it’s so badly damaged that it can’t even sit it on the ground evenly, after a month it then had a major failure and the engineer said it wasn’t repairable and electrical logistics were issued a credit code to replace the unit on the 7th of April saying they’d have a replacement sent out in a few days!!! Another lie after 3 weeks we were told they have no more stock (another lie) and we would be refunded!
As of today 24th May we still have no refund after repeated phone calls and emails (which they never reply to) 🤦🏻‍♂️
I have resorted to contacting trading standards about the whole process and hope they can resolve…..
PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!!!!!!!