Easy Car Care

Chepstow Business Park, Bulwark Rd, Bulwark, Chepstow, NP16 5JG Directions

   Now closed Open today 08:30 - 17:30

Business overview

Local family owned business offering MOT Testing, car repairs and servicing. We can also fit tyres and exhausts, batteries brakes and clutches. WE have the latest diagnostics equip

A Member of the highly acclaimed Bosch Autocrew network - our priority is to give all our customers the very highest levels of service and quality of work competed. this is backed up by our consistantly high customer feed back scores and high positioning for the last 2 years in the garage of the year competition run by motorcodes.co.uk

Products & Services

MOT

Car Diagnostics

Car Servicing

Exhaust

Brakes

Clutch

Tyres

Air conditioning

Batteries

Bosch

Auto Crew

Car Repairs

Car welding

Courtesy Cars

Wheel Alignement - tracking

Motorcodes garage of the year 2011/12

Bosch trained technicians

quality parts used

12 Month minimum gaurantee

garage services

car repairs

Great service

Reviews

Bad car service

1
Ahead of a long drive to Scotland, I took my car to this garage for a service following good reviews on google and other websites. The service cost around £300 and was literally just a box ticking exercise. The service receipt claimed to have checked multiple parts of my car which I already knew were faulty (or didn’t work completely) and ticked the box saying they were in full working order. When I raised the issues with the garage they claimed they had lost their copy of the service report and couldn’t help me. When I took my car into a trusted garage back home they identified a number of serious faults which needed addressed immediately to make the car safe which were not picked up by Easy Car Care. Would not recommend this garage for servicing, £300 wasted.
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From now on, I will avoide this Garage

1
Its such a pity that finding an honest garage with friendly service should prove to be almost impossible in the UK.
Easy CarCare in Chepstow is an example of a typical UK garage. Their diagnostic method is to change everything in a car until the problem is fixed and of course the car owner has to foot the bill for all the parts that were unnecessarily changed and the labour to fit all those parts in place. DO NOT believe them when they tell you its free to have a quick look at the car just to see what may be wrong with it first, they charge you for it even though they may say they wouldn't. I know its unreasonable to expect free (semi)diagnostic but why telling the customer one thing and doing another? The woman receptionist is adversarial and is always bitter.
In short, 99% of the time, going to a garage in the UK means that you are about to be conned but its nice to be conned with a smile and not by some passive aggressive lady who obviously brings her life problems to her job.
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Bad customer service.

1
Rang between 1 and 2pm on Monday 3rd of August. Had to leave a message on their messaging service. after 7 days no call back. I did leave my telephone number and name and the job that needed doing on my car.
I have now booked in the car into another garage.
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Great service great people

5
Andrew Phelps and his team sort out our cars on a regular basis and have done so for years . Often ‘going the extra mile’ they are very recommended!
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Very genuine garage

5
I had a polo for MOT . They took my test and failed. They gave me the list of jobs to be done. Andrew has cooperated me every time for retest. He is very genuine and takes good care of customer. Mark who do the MOT is also very polite and nice guy. I would recommended this garage to other people.

Many thanks Andrew and his team
Rakesh
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