Easy Car Care

Really impressed. Super-fast efficient service. Work carried out to high level. Friendly staff.Highly recommended. Thanks.

Ahead of a long drive to Scotland, I took my car to this garage for a service following good reviews on google and other websites. The service cost around £300 and was literally just a box ticking exercise. The service receipt claimed to have checked multiple parts of my car which I already knew were faulty (or didn’t work completely) and ticked the box saying they were in full working order. When I raised the issues with the garage they claimed they had lost their copy of the service report and couldn’t help me. When I took my car into a trusted garage back home they identified a number of serious faults which needed addressed immediately to make the car safe which were not picked up by Easy Car Care. Would not recommend this garage for servicing, £300 wasted.

Its such a pity that finding an honest garage with friendly service should prove to be almost impossible in the UK.
Easy CarCare in Chepstow is an example of a typical UK garage. Their diagnostic method is to change everything in a car until the problem is fixed and of course the car owner has to foot the bill for all the parts that were unnecessarily changed and the labour to fit all those parts in place. DO NOT believe them when they tell you its free to have a quick look at the car just to see what may be wrong with it first, they charge you for it even though they may say they wouldn't. I know its unreasonable to expect free (semi)diagnostic but why telling the customer one thing and doing another? The woman receptionist is adversarial and is always bitter.
In short, 99% of the time, going to a garage in the UK means that you are about to be conned but its nice to be conned with a smile and not by some passive aggressive lady who obviously brings her life problems to her job.

Rang between 1 and 2pm on Monday 3rd of August. Had to leave a message on their messaging service. after 7 days no call back. I did leave my telephone number and name and the job that needed doing on my car.
I have now booked in the car into another garage.

Andrew Phelps and his team sort out our cars on a regular basis and have done so for years . Often ‘going the extra mile’ they are very recommended!