Dunelm
Priory Fields Retail Park, Taunton, TA1 1QS Directionshttps://www.yell.com/biz/dunelm-taunton-6330082/#view=map
Now closed
Open today
09:00 - 20:00
Our location
Business overview
Simply value for money homewares
Dunelm Mill is the No.1 Homewares retailer with over 20,000 products from bedding and curtains to furniture and cookware offering great value at affordable prices.
Shop in store or buy online for home delivery or reserve and collect in store.
Were open seven days a week so why not pop down and take a look for yourself....
Photos
Reviews
24 Aug 2021
Poor service in the coffee shop
2
Visited the coffee shop today . Terrible service and the scones were the worst I’ve ever eaten. They were hard and dry. Definitely not fresh today
20 Apr 2021
Confusion over cause for non delivery and timescale concerns over contact to re arrange.
2
Ordered bed and mattress for delivery today. Last night I received an e-mail to say it was on its way but then this morning received a text saying they could not deliver because of a problem with their delivery network and that the local depot would contact me within 48 hours to rebook my delivery. On returning home from dog walking I had an e-mail to say bed had been delivered to them damaged and they would have to arrange for another one to be sent. Which is it and why did they send me the e-mail late last night saying it was coming today only to change their mind this morning. Also surely they should make it a priority to ring me today not within 48 hours. Not happy.
06 Mar 2021
Not worth the hassle.
1
Management extremely passive aggressive and confrontational, overstepping personal boundaries during social distancing. Worse customer service ever.
08 Dec 2020
Dreadful, rude and arrogant staff who have no idea how to treat customers.
1
I would like to say that this is the worst experience I have had of bad management. I ordered two pairs of curtains on line. I waited 11 days before I had an email to say that DHL would be delivering my curtains by 7th Dec. When nothing arrived I phoned head office which couldn't trace the order!!! They refunded my money, cancelled the order and suggested that I order from the Taunton store by Click and Collect which I did. I waited 3 hours as suggested before I travelled the 11 miles to Taunton, only to be told that they only had one pair in stock!!!! Why does the system allow them to take the money when these items are not even in stock. There is absolutely no apology either from Head office or the member of staff who served me in Taunton store whose name is Germaine. She had a very abrupt manner and an attitude of "What's your problem, we're refunding your money aren't we and you can just order them again when we get stock in. Needless to say I will not be ordering them again.
03 Dec 2020
Horrible Manager
1
The manager is rude and ignorant, I regularly see her pick on the staff when they mess up instead of giving the proper feedback. Recently I caught the manager, Timmy, yelling at one of the younger members of staff, thought he was clearly not as experienced on the tills as he was wearing one of the café uniforms.
The manager is clearly a bully, I suggest avoiding her as her attitude doesn't change with customers either.
The manager is clearly a bully, I suggest avoiding her as her attitude doesn't change with customers either.