Downeys Fish & Chips

4-5 Pier Point Marine Walk, Sunderland, SR6 0PP Directions

Tel 0191 565 2922


Our visit today 25th April 2018

My husband and I regularly visit your Roker Establishment and have always found the quality of the food to be excellent. However after visiting today 25th April 2018 at 1.45 pm we asked for a window seat as we could see there were three vacant tables and it was not busy. We were disappointed to be told the window seats were reserved for families and it was company policy that we could not sit there. We have never been told this on previous visits, although after some discussion we were allowed to sit there. We can well understand that during school holidays and at peak times such a policy makes sense. It would seem sensible to us that some discretion is appropriate in the circumstances that applied today. After all I thought the customer come first and feel disinclined to return there the high quality of the fish.

I await your comments

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